1Call Introduces Care Calls Scripts to Help Healthcare Organizations Reduce Readmits

Share Article

Having fewer patients readmitted helps healthcare organizations meet specific requirements in the Affordable Care Act, and results in reduced costs for healthcare organizations.

News Image
Frequent readmissions are a concern for all healthcare organizations. We are excited about Care Call’s ability to help organizations dramatically reduce readmission rates.

The 1Call Division of AMTELCO is pleased to announce Care Calls, an innovative approach to reducing the number of patients that need to be readmitted to the hospital soon after being discharged. Having fewer patients readmitted helps healthcare organizations meet specific requirements in the Affordable Care Act, and results in reduced costs for healthcare organizations.

Using Care Calls, designated healthcare professionals (such as operators, nurses, or other staff) place proactive calls to patients several days after the patient has been discharged. Once connected, the call flow is driven by a Care Calls Script that guides the healthcare professional to ask a series of questions to the patient. The Care Calls Scripts ensure patients understand the discharge instructions given to them, address any questions on medications, and ensure they are not experiencing symptoms that would cause them to be readmitted. The patient’s responses are entered directly into the Care Calls Script, which are securely stored, and can also be used to create reports, or saved back into the patient’s Electronic Medical Record (EMR). For calls that need more specialized handling, the patient can be transferred to a more skilled healthcare professional, along with all the information already entered in the script, saving time and increasing efficiency.

Care Calls Scripts can be customized to ask the questions needed for each type of patient, such as those admitted for surgery, cardiac reasons, pediatric patients, diabetic patients, and more.

Care Calls integrates with HL7 to receive the discharge notification that is used to schedule the follow-up call. Care Calls can then be placed a predetermined number of days after discharge. At the end of each call, Care Calls integrates with HL7 to update the patient’s EMR.

In addition to being an integral part of 1Call systems, Care Calls Scripts can also be Web-enabled, providing access to any designated healthcare staff member.

AMTELCO President Tom Curtin said, “Frequent readmissions are a concern for all healthcare organizations. We are excited about Care Call’s ability to help organizations dramatically reduce readmission rates.”

About AMTELCO
As a leading provider of innovative communication applications for more than 35 years, AMTELCO has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With AMTELCO systems currently in operation in all 50 of the United States, and in more than 20 foreign countries, AMTELCO customers process thousands of calls each month. AMTELCO is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by AMTELCO’s superior 5-star service and support.

The 1Call Division of AMTELCO is the leader in developing software solutions and applications designed for the specific needs of the healthcare and higher education call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. In addition to miOnCall, another recent product addition is miSecureMessages secure smartphone paging and two-way messaging.

For information on 1Call’s Care Calls, contact 1Call at (800)225-6035, or e-mail info(at)1call(dot)com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Matt Everly
Amtelco
800-356-9148
Email >
Visit website