Six out of ten companies are already using video interviews in their recruiting process and more companies are expected to embrace video interviewing in 2014. This shows the power of this technology and it should not be overlooked by call centers.
Chicago, IL (PRWEB) January 14, 2014
Spark Hire (http://www.sparkhire.com), the leading online video interviewing platform, recently launched a whitepaper emphasizing the various ways call centers can utilize video interviews to find passionate candidates who will become valuable employees. The free to download whitepaper entitled, “8 Tips For Improved Call Center Recruiting With Video Interviews”, details why video interviewing should be an essential tool for call center hiring managers.
“Six out of ten companies are already using video interviews in their recruiting process and more companies are expected to embrace video interviewing in 2014,” says Spark Hire CEO, Josh Tolan. “This shows the power of this technology and it should not be overlooked by call centers.”
The biggest issue that the call center industry is currently facing is employee turnover. This is setting back call centers not only in time and effort, but also in money. The obvious solution to this is improving recruitment methods, and video interviewing can help with this tremendously. By using video interviews, call center hiring managers can cut down on their time-to-hire, save money, and connect personally with candidates. With video interviews, hiring managers can focus on candidates who fit into the position, the company, and call center life from the start, thus, reducing costly turnover.
Among the several tips discussed in the whitepaper are using video interviews to find candidates with superior communication skills and to get a more personal feel for candidates. It goes without saying that great communication skills are essential in prospective call center employees. Any candidate can list “superior communication skills” on their resume, but by conducting a video interview with them they will need to support these claims. Personality is also important in call center work. Video interviews are an efficient way to assess personality even with a high volume of candidates applying for a position. To reduce turnover it is necessary to find candidates who are excited about the position and willing to stick around. Connecting more personally earlier in the hiring process can help to improve retention.
“Call center hiring managers need to take advantage of these tips,” says Tolan. “If they want to overcome the problem of high employee turnover in their call centers this whitepaper will be vital to them achieving that.”
Download the new whitepaper, “8 Tips For Improved Call Center Recruiting With Video Interviews”, from Spark Hire and begin implementing these strategies at your call center today.
About Spark Hire:
Spark Hire is the fastest growing video interviewing platform in the world. Offering a completely branded one-way and recorded live video interview platform, Spark Hire helps companies eliminate phone screens, gain more insight on candidates, and make amazing hires. No contracts, no setup fees. Unlimited video interviews starting at $49/month. For more information, visit sparkhire.com.