Seattle, WA (PRWEB) January 16, 2014
Infratel, a global provider of contact center solutions for small and mid-size businesses, today at The Small Business Expo in Miami, FL announced the launch of MightyCall React and the companion product, MightyCall React Mobile for iOS. The two products make up a comprehensive solution enabling small business teams to work together more efficiently to receive, review and respond to customer requests from anywhere.
Customer interaction preferences are quickly changing according to Forrester’s 2013 data about communications channels. While voice is still the most widely used channel at a 73% utilization rate, other channels are becoming increasingly important. Customers want easier access to businesses and faster responses. Customers don’t care that small businesses run lean. MightyCall React enables the small business to support a variety of technology forward communication channels that their customers want to use, while enabling the small business to handle these requests without the need for dedicated phone agents.
MightyCall React consolidates inbound customer requests from the business website, social media sites including Twitter, common email inboxes and the business phone number into a single, easily managed activity queue. Using the web interface or the smartphone app, the activity queue can be reviewed & managed by any participating member of the team ensuring timely follow up to customer requests and sales opportunities.
MightyCall React includes a web-based interface, MightyCall React Mobile for iOS, a Twitter connector, an integrated “Contact Us” webpage widget, a Wordpress plug-in and a common email drop-box.
“The needs of the small business are not well served by today’s expensive, agent-based cloud contact center solutions,” said David Abramowski, VP of Marketing at Infratel. “MightyCall React aims to disrupt the status quo by putting comprehensive contact center capabilities in the pocket of every small business person.”
MightyCall React is being demonstrated today at booth number 613 at The Small Business Expo at the Miami Beach Convention Center. #MiamiSmallBizExpo The MightyCall React basic subscription is available immediately free of charge for up to three users on http://www.mightycall.com. Additional user packs start at $5 per month per user with the optional voice channel starting at $10 per month per subscription including up to two local or toll-free phone numbers, auto-attendant, personalized greetings, smart call routing and business class email. Watch the video.
About Infratel Inc. (@mightycall) makes solutions that help connect small businesses with their customers. Infratel solutions help entrepreneurs, fast growing startups and well established small businesses build a professional phone presence, grow through voice-based marketing campaigns and improve their ability to respond to customers. Infratel has more than 5000 customers worldwide and helped customers manage 1.5 billion minutes of calls in 2013. Infratel is an independent, privately held company headquartered in Seattle, WA.