Minneapolis, MN (PRWEB) February 10, 2014
IQ Services, an outside-in contact center testing and monitoring service provider, has announced two members of its team – Russ Zilles and Tim Murphy- have been promoted. IQ Services continues the trend to build leaders within the organization.
Russ Zilles, a member of the original IQ Services team (1996) and former President, is now CEO. Jim Jenkins, former CEO, has been elected Chairman of the Board and valued advisor after 17 years with IQ Services and more the 40 years in the industry.
Prior to joining IQ Services in 1996, Russ worked with Watson Wyatt Worldwide, Norstan Communications and NCR/AT&T. His 30+ years working in the information technology sector includes work with a wide range of interactive voice response systems and extensive management experience in operations, product development and integration.
Tim Murphy, the former controller of IQ Services, has taken on the position of CFO. Prior to joining IQ Services in 2010, Tim worked in several management positions as well as owning his own business. His versatility and understanding of the "operations" of a business are key to his financial knowledge.
“IQ Services is committed to working closely with our customers as a team member and partner to help ensure successful implementation and support of business solutions,” said Jenkins. “To ensure that our growth as a company continues to embrace this commitment, I am pleased to announce advancements in the roles and responsibilities of key members from our leadership team.”
About IQ Services: IQ Services is the industry’s first provider of end-to-end, customer service experience evaluation services for complex unified communications and contact center solutions. Through patented technologies and methodologies, IQ Services goes beyond component level evaluation to deliver reliable end-to-end performance metrics of integrated solutions from the end-user perspective.
IQ Services empowers companies to deliver the best possible customer service experience through cost effective, flexible and responsive managed testing services.