Boulder, CO (PRWEB) February 13, 2014
Connect First announced today that TMC, a global, integrated media company, has named Connect First Safe as a CUSTOMER 2014 Product of the Year Award winner. Connect First Safe is a new account type for contact centers that gives contact centers the power to dial cell phone numbers while staying in compliance with the new Telephone Consumer Protection Act (TCPA) legislation that was passed in October. Connect First Safe removes the capacity for predictive and preview dialing, thus enabling contact centers to safely dial cell phone numbers via an agent click-to-dial request.
“Innovating on behalf of our clients is something we love to do here at Connect First,” said Dan Candee, COO. “Our goal is always to look after our clients best interests, and Connect First Safe has played a large role in accomplishing that goal, particularly in light of changing federal regulations.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Connect First with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Connect First Safe has proven deserving of this elite status and I look forward to continued innovation from Connect First in 2014 and beyond.”
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.
For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.
About TMC: TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, visit http://www.tmcnet.com.