Miami (PRWEB) March 03, 2014
J.D. Power has named AvMed to its elite list of 2014 Customer Champions as one of just 50 U.S. companies to earn the service excellence honor this year.
To qualify for inclusion on this distinguished list of customer service standouts, a company must excel not only within its own industry, but also among the nine industries J.D. Power includes in its Customer Champions analysis. To determine the J.D. Power 2014 Customer Champions, J.D. Power examined five factors, including: People, Presentation, Process, Product, and Price.
“We are honored to receive this distinction,” said AvMed President and CEO Michael P. Gallagher. “To step out from our industry and gain recognition among the nation’s elite from multiple industries is truly a special achievement. It’s made even more special by our expectations for the future because, between finding new ways to ‘wow’ our members and align with our providers every day, we’re only getting better.”
For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The organization identified its 2014 Champions based on customer feedback, opinions, and perceptions gathered primarily from its syndicated research in 2013.
“The market is validating our strategy built on service excellence and member-focused operations,” said James M. Repp, AvMed Senior Vice President, continuing, “and we’re not slowing down. We’re continuing to enhance a unique member experience which will expand our service standards even further. This is a very exciting time for our company and our members.”
The honor also places AvMed in a special advertising section published in FORTUNE Magazine, on newsstands today. The section cites AvMed’s service excellence across its product lines, including its unique program which pairs Medicare members with a specific Personal Service Representative who guides the member throughout an extended care case.
“Not surprisingly,” the article states, “AvMed year after year receives the highest overall rating of any statewide Florida plan in several customer satisfaction surveys.”