Fort Collins, Colorado (PRWEB) March 07, 2014
Client satisfaction scores far higher than industry norms.
Employment Solutions announced today it has been named as one of Inavero’s 2014 Best of Staffing® Client Award winners. Less than two percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the 2014 Best of Staffing Client Award truly stand out for their service quality. Employment Solutions received satisfaction ratings of 9 or 10 out of 10 from 73 percent of their clients, significantly higher than the industry’s average of 35% percent.
“Less than 2% of staffing firms in the US and Canada have been named to the Best of Staffing List for Client Satisfaction…” Employment Solutions President Rick Wagner said. “We are proud and honored to be recognized for our efforts in this way.”
In a year when the staffing industry’s client service quality scores are trending down once again, the Best of Staffing winners scored well above industry service benchmarks. Employment Solutions is one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO, Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by less than 2% of the more than 12,000 staffing firms in the U.S. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
About Employment Solutions
Employment Solutions is a leader in the Colorado staffing industry and has been providing high-quality temporary and temp-to-hire employees in the manufacturing and administrative sectors since 1994. Headquartered in Fort Collins, Colo., Employment Solutions offers customized staffing solutions to employers across Colorado including Denver, Greenwood Village, Longmont, Greeley and Fort Collins. More information about Employment Solutions is available at http://www.employmentsolutions.com
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner. Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
Leanne Scholand, Communications
p. (970) 407-9675
f. (970) 407-1214