Advanced Speech Analytics is now cost effective and easy to implement in the Cloud with Promero and CallMiner
Pompano, Fla (PRWEB) March 17, 2014
Promero, Inc., a leading reseller hosting provider of call center software announced today a free webinar that will showcase the benefits and describe the immediate ROI that small to medium businesses may gain with the use of CallMiner’s speech analytics. The approximate 1-hour event will briefly demonstrate the speech analytic tool and discuss a number of brand name companies’ positive results that use CallMiner. The webinar is scheduled for March 19, 2014 at 1pm ET. Free registration is available online at Webinar Registration.
It is commonly thought that advanced speech analytics, adherence, PCI compliance, quality management solutions that can evaluate 100% of a business’s call recordings are too expensive for a typical budget of a SMB business. Promero partnered with CallMiner to specifically to provide a cost effective solution that is affordable for every business. “We believe the CallMiner solution provides one of the best, if not the best speech analytics solutions on the market today,” stated Gregg Troyanowski, president of Promero. “Promero is delighted to co-sponsor the CallMiner webinar and provide a cost effective turnkey speech analytics service to every business.”
Promero’s Speech Analytic OnDemand solution featuring CallMiner Eureka platform improves contact center and enterprise performance by automatically scoring 100% of agent interactions and uses conversational analytics (text and speech analytics) to immediately reveal insights from customer conversations. Organizations using speech analytics can instantly access and review data from millions of customer engagements, identify cost reduction and optimization opportunities, monitor compliance, and easily uncover the root cause of issues. The OnDemand solution highlights pre-configured solutions for scoring customer service, sales performance and outbound collections including configurations that evaluate every call for Mini Miranda language, Right Party Contact Language, non-compliance with Consumer Financial Protection Bureau, Fair Debt Collation’s Practices Act and abusive language from either party. Redacting service (the removal of confidential information) is also available for customers with PCI compliant sensitive recordings that are required to remove any confidential consumer information and meet compliance standards.
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, visit http://www.callminer.com
About Promero, Inc.
Founded in 2001, Promero is a leading business consultant and software provider of contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Aspect Call Center Software UIP, Interactive Intelligence CIC, CallMiner, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Visit Promero’s website at Promero.com