IngagePatient Inks Deal with Connecticut-Based ASAP Urgent Care

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Provides Retail Healthcare Features That Reduce Wait Time and Enhance Relationships

We are excited to be chosen as the exclusive patient engagement platform for ASAP Urgent Care in a growing healthcare delivery segment.

IngagePatient, the premier patient engagement platform, has forged a relationship with ASAP Urgent Care, the fastest growing urgent care provider in Connecticut.

“We are excited to be chosen as the exclusive patient engagement platform for ASAP Urgent Care in a growing healthcare delivery segment,” says Justin Neece, chief operations officer for IngagePatient. “We have enjoyed working with the ASAP management team since last November to create a true patient centric experience, while meeting the unique urgent care operational needs.” IngagePatient powers the pre and post patient experience with configurable online self-service tools like patient queue – the virtual check-in, patient registration, and patient satisfaction surveys.

ASAP Urgent Care opened its first location, in Hamden Connecticut last November. The start-up has a broader vision of what an urgent care organization should be with a comprehensive focus on retail medicine and customer experience.

“Our competitors have an emergency room mentality, but we deliver care from a family medicine perspective with some concierge-style benefits too,” says Lawrence Earl, MD, ASAP Urgent Care’s chief medical. “IngagePatient, with its comprehensive feature set, helps us build relationships with our patients. We are getting good feedback on our exit surveys about the patients’ entire experience, and we couldn’t do it without IngagePatient.”

IngagePatient, through application programming integration (API) with Greenway, delivers a web-based patient engagement platform that interacts seamlessly with ASAP’s EHR and practice management system. PatientQ by IngagePatient is a feature that allows patients to check-in online prior to walking in the facility, receive emails or texts on the actual wait times, and pre-register. Together with a powerful mobile app for patients and integration to the company’s web site, these features reduce administrative time, increase patient satisfaction and provide a higher level of service.

“IngagePatient helps us to differentiate our care delivery in line with our mission and focus. Our technology platform leverages our team to provide real engagement and strengthen relationships,” says Earl.

ASAP plans to open five additional urgent care centers in Connecticut by the end of 2014.

About IngagePatient

IngagePatient is the premier patient engagement platform that connects providers and patients at all points of care, improving health outcomes, satisfaction and practice efficiency. The company’s flagship offering supports a wide variety of specialty and primary care practices and patients across the United States. IngagePatient is sold directly to providers and health systems as well as through exclusive partnerships with EHR, Practice Management and Revenue Cycle Management companies. IngagePatient is a secure HIPAA compliant, web-based advanced patient engagement platform with an expansive set of features including a customizable eRegistration capability, flexible appointment reminders and care plan, medication refills alerts, integrated education delivery, eReferral capabilities, a robust personal health record, ePrescription refills requests, a practice Facebook web presence, a remote patient check-in capability and push population health management alerts. The platform is supported on both mobile and desktop devices and includes a full-featured patient mobile App. IngagePatient is a 2014 Edition Meaningful Use Stage 2 Modular certified platform with 20 criteria.

IngagePatient Media Contact:
Amanda Cecconi | Punching Nun Group
Amanda(at)punchingnungroup(dot)com | 615.473.7536

About ASAP Urgent Care

Founded in Connecticut by doctors with over three decades of experience, ASAP Urgent Care is dedicated to providing a better solution for people who have urgent medical needs. In addition, ASAP offers occupational medicine, online doctor visits, and diet and sleep aid for patients of all ages. ASAP Urgent Care also has employer services to help keep businesses running and employees healthy with a wide range of services from diagnostics, to flu clinics, to drug screenings, and more.

Centers are open Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday and Sunday 9:00 a.m. to 5:00 p.m., except on Thanksgiving and Christmas. ASAP guarantees patients will be seen within 20 minutes of checking in at its locations - if ASAP is somehow unable to fulfill this promise, patients made to wait more than 20 minutes will receive a credit of $20 toward their next visit. Through ASAP's website, patients can check in online before heading to a facility. Those not wanting to leave the comfort of their own homes can video conference with healthcare professionals. ASAP Urgent Care centers, open in Hamden (203-248-2727) and Madison (203-318-8000), have received the Urgent Care Association of America's (UCAOA) Certified Urgent Care designation. The chain will open facilities in Milford and North Haven in spring 2014. For more information, visit and connect with ASAP on Facebook.

Media Contact:
Laura Phillips Ward | WardComm Public Relations
Laura(at)wardcommpr(dot)com | 860.573.4809

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