“We are thrilled to have someone with Mary Kate’s experience and proven track record join InDemand to deliver world-class service to our customers,” said Jim Ewel, CEO of InDemand Interpreting.
Seattle, WA (PRWEB) March 26, 2014
InDemand Interpreting, the leading provider of medical interpreting services focused on bridging the language gap for LEP and Deaf patients, has named 25-year health care veteran Mary Kate Salley to its leadership team as Vice President of Account Management and Client Experience.
Salley brings a long history of delivering world-class customer experiences throughout the health care industry, including previous roles with Alere Wellbeing, WebMD and DOCTORS, Inc. In her new role, she will focus on delighting our customers from the initial implementation of video remote interpreting as well as on-going stellar interactions and services to best support the clinical teams and the patients they treat.
“We are thrilled to have someone with Mary Kate’s experience and proven track record join InDemand to deliver world-class service to our customers,” said Jim Ewel, CEO of InDemand Interpreting. “We’ve developed a strong track record of performance with hospitals nationwide, and given our steep growth curve want to ensure continued success for our customers throughout North America.”
Prior to joining InDemand Interpreting, Salley served briefly as Vice President of Client Operations at WebMD following its acquisition of Avado. Additionally, she served as Executive Vice President at Alere Wellbeing (formerly Free & Clear) overseeing both service delivery and client services, leading a team of more than 300 service delivery and client services personnel.
She serves as an independent senior consultant to Centers for Disease Control, Office on Smoking and Health in the area of tobacco treatment and prevention. Salley holds a bachelor’s degree from Washington State University.
About InDemand Interpreting
InDemand Interpreting is dedicated to ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. In 2007, the company created the first PC-based Video Remote Interpreting technology specifically for healthcare environments. Since then, the company has led the industry in implementing rigorous certification standards and new levels of video quality to deliver medical interpreting that allows doctors, nurses and healthcare professionals to provide the best care possible for LEP and Deaf patients.
The company has call center locations in Seattle, Chicago and Wenatchee, Wash. With more than 500,000 medical video interpreting encounters, InDemand Interpreting is the leader and expert in healthcare interpreting. For more information visit http://www.indemandinterpreting.com.