Featured Session: The Value of Customer Service - Presented by Craig Deao, MHA – Senior Leader, Studer Group

The American Board of Quality Assurance and Utilization Review Physicians (ABQAURP) announces a featured session for its 2014 Conference: “Getting Paid for Innovation and High Value Outcomes: The Path to Cost Effective, Accessible Health Care for All.”

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By installing an execution framework, organizations are able to align goals, actions, and processes. This framework creates the foundation that enables transformation in this era of continuous change.

New port Richey, FL (PRWEB) March 27, 2014

ABQAURP welcomes Mr. Craig Deao, a Senior Leader with Studer Group, as distinguished faculty for the annual conference. As practices engage with patient satisfaction tools and hospitals delve into HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys, it is time to focus on “The Value of Customer Service”.

  •          Discuss the evidence correlating positive patient experiences with quality and safety
  •         Implement three evidence-based practices proven to improve each of these domains
  •         Commit to set targets of personal accountability for delivering perfect patient experiences

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. The Patient Protection and Affordable Care Act of 2010 (P.L. 111-148) includes HCAHPS among the measures to be used to calculate value-based incentive payments in the Hospital Value-Based Purchasing program.

Studer Group® works with healthcare organizations to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes. They work to focus organizations on the creation of cultures in which people hold themselves accountable and help set them up to be able to execute quickly. By installing an execution framework, organizations are able to align goals, actions, and processes. This framework creates the foundation that enables transformation in this era of continuous change; leading to better transparency, higher accountability, and the ability to target and execute specific, objective results that organizations want to achieve.

That same framework allows them to operate with efficiency, discipline, and accountability; and earned Studer Group the achievement of the 2010 Malcolm Baldrige National Quality Award.

Learn more on Friday, May 2, 2014 in Lake Buena Vista, Florida. When value is playing an integral role in your financial future, experience in quality and outcomes is a necessity!

Friday, May 2, 2014
Disney’s Yacht & Beach Club Resort
Lake Buena Vista, Florida
8:00am to 5:30pm
http://www.abqaurp.org/orlando-2014.asp

About ABQAURP
Established in 1977, ABQAURP (http://www.abqaurp.org) is the nation's largest organization of interdisciplinary health care professionals. We are committed to maximizing patient safety and the quality of health care provided to the public by maintaining a culture of educational and certification excellence and making it available to all health care professionals.


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