(PRWEB) April 02, 2014
All companies are on a quest to understand the customer experience and establish a framework for meeting expectations from beginning to end. Gathering information at the point of sale has become an invaluable resource for capturing the customer experience while it’s still fresh in their minds. With the ever-changing landscape of technology, the increase in mobile-friendly capabilities introduces even more opportunities for gathering this type of data. TrendSource is able to improve accuracy, geocode, integrate media, and support intelligent questioning which enables the branching off of specific question responses. These benefits allow clients to harness the power of a mobile platform and draw Trusted Insights.
In his most recent blog post, Corey Hagler, Director of Client Services discusses TrendSource’s quest for consumer data. Regardless of the type of business, all companies have one thing in common: each strives for nimbleness and a competitive edge. For the complete blog post and a special customer intercepts case study, go to http://blog.trendsource.com/2014/03/25/customer-intercepts-2-0-leveraging-power-mobile-gather-consumer-insights/.
TrendSource has the unique distinction as a market research organization with ISO 9001:2013 certification. TrendSource is a market research and strategic consulting firm specializing in customer experience management, consumer insights measurement and compliance solutions. Together, we will create clarity in the world of business through Trusted Insight that delivers measurable ROI. With over twenty years of experience, TrendSource’s customized solutions deliver highly efficient Customer Experience Programs that quantify service gaps, provide prescriptive/corrective solutions, identify trends, and provide actionable solutions through enhanced reporting and analysis.
For more information about TrendSource, email trustedinsight(at)trendsource(dot)com.