The Kroger Co., Discount Drug Mart and 42 MTM Centers Recognized as Top Performers

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OutcomesMTM network providers applauded for 2013 achievements.

We have enjoyed collaborating with our winners and hope they continue to inspire all providers in our network, so more patients can benefit from MTM services provided by community pharmacists.

OutcomesMTM™, the nation’s leading Medication Therapy Management (MTM) program, has recognized its top chain and independent pharmacies for 2013. New winners took home the Top Chain categories with The Kroger Co. named Top Large Pharmacy Chain and Discount Drug Mart designated as Top Regional Pharmacy Chain. In addition, 42 chain and independent pharmacies were awarded Top MTM Center for their states.

“We have enjoyed collaborating with our winners and hope they continue to inspire all providers in our network, so more patients can benefit from MTM services provided by community pharmacists,” said Mike Case Haub, PharmD, Director of Network Performance at OutcomesMTM.

The Kroger Co.’s investment in patient care services, especially MTM, led to strong overall performance. MTM has been a strong focus at The Kroger Co. for several years, so the MTM program has really evolved, said Philecia Avery, PharmD, Vice President of Pharmacy at The Kroger Co. In 2013, MTM became a strategic priority.

“We are very proud of our pharmacy teams and their efforts which have earned this honor,” Avery said. “Our pharmacists clearly recognize that providing quality MTM services are both a professional responsibility and integral to the high level of care we provide.“

Avery said MTM will remain a strategic priority in 2014, so her team continues to prioritize opportunities and measure performance. Jim Kirby, PharmD, BCPS, CDE, Clinical Coordinator at The Kroger Co., also applauded his team on this achievement and seconded the importance of impacting patient care.

“Success in MTM can be measured in many different ways. We believe the most important is by how we improve the lives of our patients,” Kirby said.

Discount Drug Mart made the most of the opportunity created by Caresource Medicaid in Ohio. With every Discount Drug Mart store participating in 2013, patients had exceptional access to MTM services. With support from leadership, Michele Golob and her team integrated MTM into their workflow and became a leader in the identification and resolution of medication-related problems.

Michele Golob, PharmD, Regional Pharmacy Supervisor for Northeast Ohio and MTM Clinical Specialist at Discount Drug Mart, credits her team’s MTM success to constant evaluation of how they implement MTM into workflow. Discount Drug Mart pharmacists’ dedication to patient-centered programs and understanding a patient's needs has helped streamline their MTM program.

"We made MTM a top priority―understanding that the patient is the one that benefits the most from these interventions,” Golob said. “The feedback we receive from our pharmacists about their success stories and ways they have implemented MTM into their day-to-day workflow has been shared with all our pharmacists, so they in turn can be successful.”

Each year, OutcomesMTM recognizes pharmacies with exceptional performance in delivering MTM services to eligible patients. To qualify for consideration, a pharmacy must consistently perform at a “Best in Class” level throughout the year. Contenders for top MTM center and top chains are evaluated on accessibility, engagement and effectiveness. Pharmacists who are interested in participating with OutcomesMTM program should call 877.237.0050 or visit

About OutcomesMTM

OutcomesMTM™ leverages local relationships among pharmacists, patients and prescribers to advance the Face-to-Face Difference® in Medication Therapy Management (MTM). OutcomesMTM connects Medicare, Medicaid, commercial health plans, employers and other healthcare payors with a national network of 90,000 local chain, independent, consultant and health-system pharmacy providers.

To schedule an interview on this topic, please contact Steve Berry at 877.237.0050 or sberry(at)outcomesmtm(dot)com.

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