The key to our success was a user-centered, agile design process which met the company’s requirements while delivering a site that Cleco’s customers would adopt and rely on.
Tempe, AZ (PRWEB) April 29, 2014
Isos Technology, an Atlassian Expert and leader in enterprise software development, IT recruiting and agile consulting services, announced today the successful completion and launch of http://www.cleco.com, a self-service website the company developed for Cleco Corporation, an energy services company based in Pineville, Louisiana.
The new site leveraged Liferay portal technology to provide customers with a self-service vehicle accessible from any desktop or mobile device to manage their accounts online and pay their bills via integration with existing payment technology. Cleco customers are able to report outages and get power restoration timelines through the website. The new Liferay CMS gives Cleco a way to easily update and publish web content without involving IT to enhance the communication flow with their customers.
With a large rural customer base, Cleco's goal was to provide alternative ways to communicate with its customers. To accomplish this, Isos Technology integrated with iFactor Notifi TM product to provide comprehensive preference management and proactive communications for Cleco that allowed it to push updates to customers via their smart phones and tablets. The mobile feature provides customer updates on billing information, storm-related outages and restoration times.
In order to ensure the new website would meet both Cleco and their customer’s needs, Isos Technology performed extensive usability testing on the legacy website with a diverse demographic sampling of their customers to gain a better understanding of how and why they used the site and what their individual needs were. In addition, Isos held joint application design sessions with the management and technical teams to determine key requirements.
“The key to our success was a user-centered, agile design process which met the company’s requirements while delivering a site that Cleco’s customers would adopt and rely on,” said Danny Riley, vice president of services at Isos Technology.
Cleco and Isos will present a case study highlighting the project, “Capitalizing on Multiple Channels to Build a Powerful and Personal Customer Experience,” at CS Week Conference 38 on Thursday, May 8 at 3:45 p.m. in San Antonio, TX.
About Isos Technology
Isos Technology is a leader in solving complex business, people and technology challenges in today’s enterprise. The company’s in-depth expertise in process automation, agile software development, mobile applications and IT recruiting means clients get top engineering talent to help make their project, team, products and company an unequaled success. Isos has strategic partnerships with industry-leading organizations including Atlassian, Liferay, Amazon and IBM. The company’s management team and software engineers all share their expertise on the corporate blog as well as on Twitter, LinkedIn, Google+ and Facebook. For more information, visit http://www.isostech.com.