Our 24/7 business model of personal service, expert advice and recommendations from staff set new standards for the online travel industry.
Wellington, New Zealand (PRWEB) April 29, 2014
The demand for instant responses and personal service, 24 hours a day, seven days a week, has prompted a New Zealand-based luxury holiday rental company to establish a presence in Europe.
Amazing Accom, leading specialists in luxury holiday rentals worldwide, has opened an office in Slovakia and appointed Peter Tichy as the general manager.
Amazing Accom managing director Campbell Bevan said the expansion into Europe came in direct response to the demand for immediate replies to inquiries from Asian and European clients.
“Opening an office in Europe was the next logical step to streamlining our international business operations,” said Mr Bevan.
“We are all too familiar with the frustration you feel when you are planning a holiday and need answers to questions on the spot but get directed to a call centre in Manila or Mumbai, have to wait until people wake up on the other side of the world or listen to an electronic voice telling you how much they value your call and will get back to you."
“International clients having to wait up to eight hours for a response wasn’t acceptable to us,” he said.
“We value those calls so much we have done something about it."
“Our new European office complements our existing New Zealand office, taking over when we finish work for the day so now everyone, worldwide gets the same, exceptional instant personal service.”
Slovakia in Central Europe was a clear winner when countries were being considered, he said.
“Slovakia was chosen to be the hub as it has the opposite time zone to New Zealand."
“The Slovak work force is highly educated, with high unemployment and relatively low wages. Over the next few months more staff will be recruited for sales, account management, and web development positions.”
One of Amazing Accom’s competitive advantages is the high level of customer service offered to renters.
“Online real-time chat, answers to questions and access to knowledgeable sales staff have always encouraged personal interaction so renters get the properties best suited to them and their budget."
“Our 24/7 business model of personal service, expert advice and recommendations from staff set new standards for the online travel industry,” he said.
“And happy clients are good for business.”
*Amazing Accom are experts in worldwide luxury holiday rentals, specialising in easy, fast, safe, scam-proof online bookings for luxury holiday houses, villas and apartments.
*AA offers free, unbiased advice and help for both renters and property owners.
For more information about the new European office visit http://www.LuxuryHolidayHouses.com.