At Channelinsight, customer satisfaction is our number one priority and we take pride in the level of support we are able to provide to our customers.
Denver, Colorado (PRWEB) May 06, 2014
Channelinsight, the leading cloud-based channel data management solutions provider, announced today the results of its first customer satisfaction survey. The results, monitored by 3rd party help desk service, Zendesk, revealed that 94% of Channelinsight customers are highly satisfied with the level of customer support received during the first quarter of 2014. The survey focused on Channelinsight’s Enablement Services for partner on-boarding, data analysis, professional services, and customer support processes.
“At Channelinsight, customer satisfaction is our number one priority and we take pride in the level of support we are able to provide to our customers,” stated Mike Pivacek, VP of Technology & Operations. “We have worked hard to achieve a gold-level of support and continue to focus on the needs of our customers.”
Channelinsight strives to enhance its reputation as a company that customers can rely on to deliver high-quality products and professional services that are so outstanding in responsiveness, that the company will be recognized for its customer support and leadership within the industry.
During the later part of 2013 and beginning of 2014, Channelinsight added several significant new clients who sought to bring greater efficiencies to their channel programs, while reducing operating costs and minimizing risk. The company’s newest clients represent a wide variety of industries and are located across the globe. Recently added clients include a well-known worldwide software provider, a leading provider of white board technology solutions for schools & workplaces, and the world’s largest global manufacturer of specialty glass, ceramics and other related materials. Additionally, Channelinsight secured contract expansions with several other key customers in the high-tech industry.
“We are excited to have added several blue chip companies to our growing list of customers, but just as important to us is knowing that we are helping them, and our long-time customers, achieve unsurpassed visibility into their channel sales operations,” said Roger Metz, Chief Financial Officer at Channelinsight.
Channelinsight’s cloud-based Channel Data Management solution provides manufacturers with visibility into every partner and every end-customer in every transaction, in real time – allowing them to gain the insight necessary to drive sales and optimize inventory. Channelinsight collects “raw” POS and inventory data from tens of thousands of channel partners globally, and processes over $120 billion in channel sales transactions annually. Customers benefiting from this 7x24x365 solution include: HP, TE Connectivity, AMD, Sharp Electronics, Microsoft, Smart Technologies, Corning Life Sciences, and more. Channelinsight is backed by Rho Ventures, Sequel Venture Partners and Vedanta Capital, and is headquartered in Denver, CO with offices in Palo Alto, CA, as well as globally. For more information on Channelinsight’s products and services, go to http://www.channelinsight.com.