Duluth, GA (PRWEB) May 22, 2014
Qmatic Corporation, the world leader in queuing and Customer Flow Management (CFM) solutions, has integrated a modernized customer service system for the Planning and Development office in Phoenix. The implementation of Orchestra, Qmatic’s Enterprise Solution, along with customized voice announcements, multiple displays and state-of-the-art printers and components, showcases the Planning and Development’s vision to provide customers with a flexible and innovative, technology-driven system.
The Planning and Development (P&D) office turned to Qmatic in large part due to the company’s advanced products and IT support, and to ensure a successful migration from the P&D department’s outdated CFM system, which was nearing end of life. A robust and intuitive system was especially required as the department offers a multitude of services including inspections, permits, planning, certifications, zoning, rehabilitations, licensing and more.
The City of Phoenix needed a modern CFM solution that could handle the vast array of services we provide as well as help their staff understand, analyze and control the customer flow on a monthly, weekly and daily basis. The Qmatic Enterprise Solution met all of those requirements.
“With Qmatic’s advanced technology and CFM expertise, our solutions give precious time back to government entities and their constituents,” said Thomas Sareyko, CEO of Qmatic’s United States and Canada subsidiaries. “We’re thrilled with the state-of-the-art and streamlined service integration at the City of Phoenix.”
About Qmatic: Qmatic leads the way in maximizing face-to-face customer touch point opportunities. Qmatic’s solutions integrate the virtual/on-line and the real world, to help generate a seamless customer experience. With leading positions in Finance, Retail, Healthcare and Public sectors, Qmatic offers a global footprint, operating in over 120 countries through subsidiaries and partner network.
About City of Phoenix Planning and Development: The Planning and Development Department (P&D) guides the physical development of the city by preserving historic sites, planning what can be built where, and ensuring the safe construction of buildings and infrastructure. A host of advisory and governing bodies of citizens as well as elected officials provide input and oversight as the city grows, needs arise and technology changes. The process is governed through development and enforcement of the city's General Plan, Zoning Ordinance, Historic Preservation Ordinance, Phoenix Building Construction Code, and other
city codes and ordinances.