Love or hate IVR’s, a better understanding of them can increase the effectiveness of your sales, service and collections departments
Boulder, Colo. (PRWEB) May 29, 2014
DMG Consulting has recently released a new report: “Improving Customer Experience with IVR.” The report discusses the new generation of IVR solutions coming to market with vastly enhanced technical environments that address the needs of today's contact centers. Topics in the report include the top five IVR enhancements that are currently being introduced including:
- Visual IVR
- Voice Biometrics
- IVR Analytics
- Simplified IVR Development Environments
- Multi-Channel Outbound IVR’s
“This report provides valuable information on the new generation of IVR solutions coming to market,” said Dan Candee, Connect First COO. “Love or hate IVR’s, a better understanding of them can increase the effectiveness of your sales, service and collections departments.”
DMG Consulting and Donna Fluss have been analyzing the cloud-based contact center infrastructure market since 2008. They are an independent research, advisory and consulting firm whose mission is to help their clients build world-class contact centers.
About Connect First:
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.