RootMetrics Report: AT&T and Verizon in Neck-and-Neck Tie as Leading Networks in Dallas

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AT&T and Verizon now share the honor of being named the top-performing mobile networks in Dallas.

AT&T and Verizon now share the honor of being named the top-performing mobile networks in Dallas. Verizon hadn’t won or shared top honors in Dallas since testing in December 2011. That’s according to independent mobile analytics firm RootMetrics®, which measures mobile performance of the four national carriers with tests designed to replicate real-world consumer behavior.

The Overall performance category includes results across data, call, and text testing; the top-performing network(s) is awarded the Overall RootScore Award. A good Overall RootScore means strong overall coverage and a good consumer experience.

The final Overall Performance RootScore rankings for Dallas:

1 – Verizon (97.6)
1 – AT&T (97.3)
3 – T-Mobile (96.7)
4 – Sprint (86.1)

Network Reliability and Speed

RootMetrics measures network reliability and speed to give consumers a clear and holistic view of each network’s performance in these key areas of mobile performance. The Reliability Index is based on a combination of results from data, call, and text tests, while the Speed Index includes data and text results. Looking at the network reliability and speed indices in conjunction with Overall RootScores offers the most comprehensive look at a typical mobile experience in Dallas.
AT&T and Verizon ranked highest in network reliability, while Verizon won the top rank in network speed.
Reliability Index rankings:
1 – AT&T (99.5)
1 – Verizon (99.4)
3 – T-Mobile (98.9)
4 – Sprint (92.1)

Speed Index rankings:

1 – Verizon (90.9)
2 – AT&T (89.6)
2 – T-Mobile (89.6)
4 – Sprint (66.0)

“In our eighth visit to Dallas, we’re seeing strong results across the board in network reliability,” said Bill Moore, RootMetrics CEO. “While AT&T and Verizon proved to be the most reliable networks during recent testing, it’s clearly a close competition among all four carriers in Dallas. This is great news for consumers.”

T-Mobile and AT&T Serve Up Fastest Data Speeds in Dallas

Data RootScores factor in each network’s reliability and speed when downloading and uploading data, performing email tasks, and handling files that represent elements of a webpage. While Verizon won the Data RootScore Award in Dallas, T-Mobile recorded the fastest median download speed at 13.1 Mbps, and AT&T recorded the fastest median upload speed at 9.6 Mbps. Verizon’s median download and upload speeds were a tick behind at 12.2 Mbps and 7.1 Mbps, while Sprint’s speeds were significantly slower than those of the other carriers.

Median download and upload speeds by network
T-Mobile: 13.1 Mbps download/7.4 Mbps upload
Verizon: 12.2 Mbps download/7.1 Mbps upload
AT&T: 12.1 Mbps download/9.6 Mbps upload
Sprint: 2.6 Mbps download/0.9 Mbps upload

Data speeds affect how quickly consumers can perform various tasks online. For example, in an ideal situation, uploading medium-sized pictures (1 MB) to Facebook or other online albums typically takes 25 seconds to 45 seconds on average at speeds below 3.0 Mbps. At speeds above 6.0 Mbps, uploading a similar picture generally takes less than 1 second.

Making the call
Making calls in Dallas should be a smooth experience on any of the four networks. AT&T, Verizon, and T-Mobile led the charge and shared the Call RootScore Award in a three-way tie, with scores of 98.9, 98.9, and 97.8, respectively. Sprint ranked fourth with a score of 89.9.

Text me
AT&T won the Text RootScore Award with a score of 97.1, but with Text RootScores above 95 for all four networks, text performance was strong across the board.

More than 73,000 tests in Dallas
To evaluate the mobile experience in Dallas, RootMetrics conducted 73,122 call, data, and text tests on the networks of AT&T, Sprint, T-Mobile, and Verizon during all hours of the day and night from March 14 - 21, 2014. The tests were conducted using the RootMetrics RootScout app running on Android-based, off-the-shelf consumer smartphones purchased from carrier stores. Tests were conducted indoors (at 109 locations) and outdoors during drive tests (covering 3,066 miles). For details about the results, see the methodology section of the RootMetrics website. Mobile performance varies depending on where people live, work, or otherwise spend time. Because a variety of factors can influence performance, examples that list what data speeds mean while performing various mobile activities are a general look at data speeds for illustrative purposes and aren’t specific to Dallas.

About RootMetrics®
RootMetrics® is an independent mobile analytics firm that offers insights into the consumer mobile experience. RootMetrics provides data on mobile network performance to help people make more informed mobile decisions. The company offers its RootScore® Report series for the nation, metropolitan markets, and airports, as well as its downloadable CoverageMap app. To ensure that RootMetrics testing reflects real-world mobile usage, testing is conducted based on where, when, and how consumers use their devices most often.

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Ann Marie Ricard
Rootmetrics
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