Bedford, NH (PRWEB) June 18, 2014
Single Digits, Inc. dares to show the backbone of their award winning customer service support center at the upcoming Hitec 2014 Show in Los Angeles CA June 24-26. In February of 2014, Single Digits won the Silver Stevie® Award in the Customer Service Department of the Year – Telecommunications category. With this recognition they are armed to show colleagues, customers and competitors exactly why they have continued to have exceptional annual growth for more than a decade in the Wi-Fi managed services industry.
The heart of this year’s display at Hitec will be the live, streaming call board from Single Digits’ 100% US based call center located in Bedford NH. “Exposing our actual call transaction data will be an exciting opportunity for our trained, professional staff,” explains Matthew Decker, Single Digits’ VP of Technical Support Services. “We measure our customer queue times in seconds, not minutes. There is no need to fear ‘pulling back the curtain’ as our staff has excellent training and our Business Access Portal proprietary software helps us foresee any network issues, allowing us to address them proactively.”
It’s likely Mr. Decker’s confidence is a result of Single Digits’ $1.5 million investment in its best-in-class customer service model and infrastructure. The same streaming call board displayed at Hitec mirrors those that line the walls of the company’s support center, syncing with Single Digits’ proprietary, cloud-based software which proactively monitors each customer network. When issues arise, the software pinpoints the problem to guide the efforts of the engineering team at the Network Operations Center. With reductions in both call times and trouble tickets over the last two years, Single Digits has the assurance to proudly share this accomplishment with the hopes of attracting new customers who truly value the importance of superior customer service.
"Our customers trust us with their customers. In business there is no greater trust than that,” said Bob Goldstein, Single Digits’ CEO and Co-Founder. “We take that responsibility very seriously. We’ll work harder than ever in 2014 to make each and every customer interaction a positive experience.”
About Single Digits:
Single Digits is a leading global provider of High Speed Internet Access (HSIA) management and support solutions, guest management software and technical support services. Offerings include a complete guest HSIA solution, including components of IP network design, engineering, professional services, ongoing maintenance, network monitoring, multilingual support, revenue reporting and authentication tracking. Our sound business fundamentals have led to exceptional growth, profitability and recognition.
Whether a property has a state-of-the-art network infrastructure or legacy equipment, costs can be reduced by extending service life, lowering total cost of ownership and enhancing guest satisfaction without major investments. Above all, we recognize the importance of customer retention and are committed to creating the best guest experience possible.
About Hitec 2014 Show:
The World's Largest Hospitality Technology Show, HITEC, brings the brightest minds and hottest technology to one place. The Hospitality Industry Technology Exposition & Conference (HITEC) offers a unique combination of top-notch hospitality technology education, led by industry peers and experts, and an unparalleled trade show showcasing the latest products and services from over 300 companies, occupying more than 130,000 square feet. Twenty years after the official inception of the international association, HITEC® is a well-known event with over 5,500 attendees who gather to exhibit their products and services.