Emtec Inks Partnership with RightAnswers

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RightAnswers to be Utilized for Internal Knowledge Management and as an Expanded Service for the Emtec Client Base

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RightAnswers will enable us to deliver the next level of enterprise knowledge management solutions necessary in today’s demanding environment.

RightAnswers, Inc., the #1 provider of cloud-based knowledge management products and services for delivering SmartService™, is pleased to announce its new partnership with Emtec, a provider of technology-empowered business solutions for world-class organizations.

As part of the new partnership, Emtec will be certified on RightAnswers products and services and trained in Knowledge Centered Support (KCS). “They will be empowered and skilled to perform as a Certified RightAnswers Business Partner,” said Bill Pollie, EVP, Global Sales and Business Development, RightAnswers.

“RightAnswers’ Client Success Program and Emtec’s 'Clients for Life' approach reinforce that both companies share the same commitment of providing long-term value and maintaining ongoing relationships with clients,” noted Pollie.

Emtec is not only promoting RightAnswers to its clients, but is also deploying RightAnswers for its own internal knowledge management needs, to be used by approximately 500 associates. Emtec chose RightAnswers for its ability to provide seamless integration with Emtec’s systems, multitenant delivery and the ability to deliver an effective self-service experience.

Emtec desired a flexible relationship model designed to meet each of its client’s unique requirements, so RightAnswers’ ability and willingness to accommodate this approach was essential in sealing the partnership.

“We are continuously looking for ways to enrich the high level of support we provide to our clients. RightAnswers will enable us to deliver the next level of enterprise knowledge management solutions necessary in today’s demanding environment,” said Bart HJ De Maertelaere, CIO, Emtec.

RightAnswers’ inline integration with multiple ITSM and CRM platforms offers a seamless experience for end users. Emtec has a strong legacy in designing, implementing and managing ITSM and CRM solutions based on BMC Remedy, Microsoft SCCM, Salesforce and Microsoft Dynamics CRM. Emtec looks to extend the capabilities of these solutions with RightAnswers’ world-class knowledge management.

About Emtec
Emtec provides technology-empowered business solutions for world-class organizations in the enterprise, federal, state and local government, and education markets. With offices in 11 cities in the U.S., Canada and India, Emtec is big enough to address our client needs but small enough to care. Our local offices, highly-skilled associates, and global delivery capabilities ensure the accessibility and scale to align client’s technology solutions with their business needs. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value. Our offerings span the entire IT lifecycle: from Consulting through Packaged, Custom, and Cloud Applications as well as a variety of Infrastructure Services. For more information, please visit http://www.emtecinc.com.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. Visit us at http://www.rightanswers.com.

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Shari Ingerman
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