Austin, Texas (PRWEB) June 30, 2014
Earlier this month account Manager, Kelly Lyttle of Watkins Insurance Group was awarded the CSR of the Year award by the Independent Insurance Agents of Texas (IIAT). Lyttle is the first Austin-based agent to receive this recognition. The CSR of the Year award concentrates on encouraging agents to focus on the role of customer service in their agency. Every year a customer service representative is selected to receive this honor because of their commitment to serving the industry and community. The winner is awarded a $1500 prize sponsored by Myron F. Steves & Co. and free registration and travel expenses to the IIAT’s Conference & Trade show courtesy of the IIAT.
Lyttle cares very much about her clients which makes her the perfect candidate to receive this award. She makes it a top priority to care for and understand the needs of her clients. Her best advice for becoming a successful CSR is to know the products and clients very well and feel comfortable enough to ask questions and make recommendations. “I enjoy getting to know my customers.” says Lyttle, “I want my clients to have a great experience when they are talking with me.”
More information about the IIAT CSR of the Year Award can be found here: http://www.iiat.org/about-us/members-in-action/awards/csr-of-the-year