“I’m happy when my customers are happy.”- Ruth Petty, Customer Care Manager
Simpsonville, South Carolina (PRWEB) June 30, 2014
Sabai Technology, creators of the leading VPN Router firmware Sabai OS, has announced an expansion of its 7-day-a-week technical support department, with a simplified schedule and more coverage hours.
Starting in July, the company will offer support from 8 a.m. to 8 p.m. EST, Monday through Friday, and 8 a.m. to 5 p.m. EST on weekends.
Sabai Technology is widely recognized for its valuable, one-on-one customer support, including phone, email, chat and remote service. The company is committed to having the best technical and customer support in the industry.
“Sabai’s goal has always been to make networking technology that is complex and intimidating available to everyday users,” says William Haynes, the company’s founder and chief strategist. “One of the ways we do that is by offering this safety net of a live, American router expert available to help you through your issue if you get stuck.”
This dedication to accessibility starts with Sabai’s user-friendly interface, 3 step OpenVPN setup, and extends to many other user benefits in the VPN router products. But the extension of that philosophy to service is part of what makes the company unique. Sabai Technology guarantees the hardware and performance on all of the company’s products.
“It isn’t enough for us to just get it working, we want the customers getting the best possible speeds and throughput,” says Ruth Petty, customer care manager at Sabai Technology. “This is a hot button for VPN router customers in particular.”
On average, a VPN router can slow VPN throughput by up to 20 percent. But Sabai Technology technical support is trained to get the highest speeds possible out of their devices.
“A lot of our technical support calls aren’t about devices that aren’t working, but on how we can get more speed. I’ve been called the Speed Queen,” says Petty. “I’m happy when my customers are happy.”
Sabai Technology sells VPN Routers at SabaiTechnology.com, as well as on VPN partner site StrongVPN.com. All products ship with 90 days of technical support included, with an additional year of support available for just $79.
Sabai Technology is a young tech company located in Simpsonville, South Carolina. The company has a reputation for great customer service and their advances in consumer VPN Routers. Often billed as the easiest to use and most powerful VPN Router firmware, Sabai OS is the company’s current flagship product. In 2012, Sabai Technology introduced the VPN Accelerator, which was it’s first foray into an x86 powered device.