BBB cautions businesses, schools and non-profit organizations that some office supply businesses are using deceptive telemarketing techniques to sell large amounts of overpriced office supplies.
Dallas, TX (PRWEB) July 29, 2014
Better Business Bureau Serving Dallas and Northeast Texas® cautions businesses, schools and non-profit organizations that some office supply businesses are using deceptive telemarketing techniques to sell large amounts of overpriced office supplies. According to complaints, telemarketers claim an office supply company is going out of business and liquidating, and offer to sell office supplies for a very low cost. The prices and amounts of supplies are listed in a very confusing manner so the customer has a very unclear idea of what is being ordered. The customer receives a shipment of far more supplies than intended, with an invoice far higher than what was expected.
One complaint from a business in Mullan, Idaho, in October, 2013, states, “I was called by someone who identified herself from a local office supply store that was liquidating and had a limited number of items on the shelf. As a school she offered me a deal and quoted me prices for items and led me to believe that it was a box price not a per-item price … She quoted a box of pens then I get the bill and each pen in the box is the price she quoted.”
In July, 2014, a woman from Tennessee complained, “Telephone call offered supplies from a warehouse in Athens, TN, that was selling items at cost. NO dollar amount given, but est. $200. BILL WAS $5,900. When items and invoiced arrived, we called to return items. We were required to pay shipping even though no boxes were opened and sales person was CLEARLY DISHONEST. No school should be called by this organization!!”
Customers complain that the office supply businesses often refuse to accept returned office supplies or offer refunds for the purchases.
For more information about these businesses and tips on office supplies offered by telemarketing, go to http://go.bbb.org/1lNEEyg.
ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2013, people turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 112 local, independent BBBs across North America, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation. BBB Serving Dallas and Northeast Texas was founded in 1920 and serves 13 counties in Northeast Texas.