"...99% renewal rate with our clients..."
Mclean, VA (PRWEB) August 06, 2014
ServicePower Technologies Plc (AIM: SVR), a market leader in field management software, is pleased to announce that a major American appliance manufacturer has renewed and extended its contract with ServicePower.
The client, which is acknowledged as one of the best run field service organisations in North America, has used ServiceScheduling and ServiceOperations for many years to manage its factory service and third party contractor network. ServiceGPS has also been used over several years to track and manage service vehicles. The renewed contract extends the life of ServicePower’s products in support of changes to the client’s organisation to improve margin and the customer experience. Since 2001, ServicePower’s software has provided optimised routing, asset tracking, third party dispatch and claims processing to support the client’s appliance service business.
Under the terms of the renewed contract, the client has extended its relationship with ServicePower to also license ServicePower’s ServiceStats business intelligence software. ServiceStats is an in-memory business intelligence platform that provides the business intelligence data necessary to monitor capacity and forecast parts utilisation. ServicePower will host the implementation of ServiceStats, eliminating the client’s burden of managing infrastructure and planning for disaster recovery.
Furthermore, the client has also extended its contract to add the latest travel logic enhancement to ServicePower’s ServiceScheduling software. The client piloted the new travel enhancements prior to entering into the new contract with ServicePower and was able to demonstrate a 10% drive-time reduction, a reduced schedule cost, improved margin and increased overall customer satisfactionthrough its use of the technology.
Marne Martin, CEO of ServicePower, commented, “ServicePower’s contract and extended relationship with this prestigious manufacturer, affirms the breadth of our innovative field service technology offering, its abilities to provide substantial return on investment, and our close working relationships with our blue chip client base. This is further evidenced by the 99% renewal rate with our clients."
“ServicePower is proud to provide industry-leading software solutions, alongside the knowledge and experience to assist organisations in truly optimising their performance and in turn their own customers’ satisfaction. ServicePower is dedicated to investing in new technology capabilities such as mobile technology, M2M Connected Services and Smart Scheduling; our blend of niche expertise in the field management industry enables the completely seamless mixing of labour resources, which is critical to our client’s continued success.”
ServicePower, the acknowledged leader in Optimisation Technology, provides an innovative global, fully mobilised field service management software platform used by field service organisationssuch as Assurant Solutions, Mitsubishi, Farmers Insurance, AIG Warranty and Pitney Bowes to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts.Our platform focuses on solving fundamental field service problems with patented routing optimisation, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit http://www.servicepower.com