"The positions we are hiring for immediately expand on the typical contact center role and include more investigative, highly strategic decision making...”
Cedar Falls, IA (PRWEB) August 15, 2014
CBE Companies (CBE) finalized plans to open its seventh operational center world-wide, to be located in New Braunfels, Texas. This expansion accommodates large-scale growth plans, both immediate and in the near future. Through 2017, CBE plans to employ a total of 500 people in New Braunfels.
CBE, a longstanding global business process outsourcing provider headquartered in Cedar Falls, Iowa, has experienced extensive growth with its clients, creating the opportunity to expand into New Braunfels. In addition to its headquarters in Cedar Falls, Iowa it also has two offices in Waterloo, Iowa, as well as offices in Overland Park, Kansas, Haverhill, Massachusetts, and Manila, Philippines.
Over the next five months, CBE’s growth plans demand that approximately 150 positions be filled. An additional 150 people are expected to be employed in 2015. By the end of 2017, CBE expects to employ 500 in New Braunfels.
Immediate Job Opportunities
“We are excited to launch such extensive hiring efforts in the New Braunfels area,” said Curt Martin, Senior Vice President of Operations. “We have already found experienced talent in the area and the job opportunities with CBE offer a high value for those interested in career growth as well as a new career with a growing company.”
The jobs that will initiate the growth in New Braunfels are contact center representatives and management positions in fraud prevention operations that include part-time and full-time opportunities within a variety of shifts. In addition, incremental professional and management positions will be needed in 2015. All positions feature competitive wages and incentives, health benefits, 401k match, a great working environment, paid time-off and flexible hours.
The fraud service representative position offers a unique contact center associate opportunity, according to Mary Phillips, Chief Human Resources Officer. “The positions we are hiring for immediately expand on the typical contact center role and include more investigative, highly strategic decision making to support the customers we serve for our clients.” Phillips said. “On-line and off-line consumer contact requires independent thought processes and critical thinking skills- which present a unique opportunity for experienced, contact center industry veterans who want to expand their role as an associate.”
Candidates interested in applying are encouraged to search open positions and apply online at http://www.CBEjobs.com.
$370 Million Dollar Impact on New Braunfels
According to Michael Meek, President and CEO of the Greater New Braunfels Chamber of Commerce, the total economic impact of CBE's expansion in New Braunfels was estimated to exceed $370 million over the next ten years.
"Extensive research was done with an independent firm to assess the value of CBE's proposal to open its facility in New Braunfels,” Meek stated. “What we found was significant positive impacts to the community's business development, employment opportunities and overall economy.”
This research supported the 4B committee’s decision to approve an incentive package for CBE, which was approved by the City of New Braunfels on August 11, 2014. The incentive package encouraged CBE to finalize New Braunfels as the location of its new operational center. The incentive offers CBE up to $650 thousand based on fulfillment of performance targets throughout 2019.
“CBE conducted vast research of potential cities, sites and incentives, all of which were important in our decision to become part of the New Braunfels community,” said Martin. “What attracted us to New Braunfels was the talent, incentives and culture. It is a lot like the Waterloo-Cedar Falls community where we are headquartered and operate two additional centers. We are a proven employer of choice there and we are confident in our ability to successfully transfer our culture and community involvement initiatives to the New Braunfels area.”
“We are proud to welcome CBE to New Braunfels,” Meek commented. “They will provide our citizens needed opportunities for good employment locally in fields where we have experience and supply. Their management positions will allow many residents to greatly improve their quality of life. While we are fortunate to have a low unemployment rate we still have many citizens commuting to work in outlying cities. CBE will allow many to live and work here, closer to their children and grandchildren.”
New Location for CBE
CBE’s New Braunfels Operational Center is located at 607 South Business 35, Suite 105, New Braunfels, TX 78130. The location, which was formerly occupied by The Scooter Store, is leased from Rush Enterprises.
“There are many upgrades and accommodations that are being made to the facility before new employees begin training.” Martin said. “We are extremely focused on creating the best possible environment for our new staff."
“It is an exciting time to be part of the CBE family right now,” said Chad Benson, President and COO. “We are quickly expanding the services we provide our clients, which translates to growth potential for new employees. The ability to bring new jobs of this scale to a new community is very exciting for us. We can’t wait to become part of the New Braunfels community.”
Last week, CBE also announced the opening of its sixth location, the Waterloo-Fisher Operational Center in Waterloo, Iowa.
About CBE Companies
CBE Companies is a global business process outsourcing (BPO) organization offering third-party debt collections, first party collections, customer care, professional services and software-as-a-service products. CBE Companies is supported by a leadership team of tenured industry experts. Its workforce of dedicated professionals is quickly growing. As the organization grows, new career opportunities are continually created. The mission of CBE Companies is to make its customers better through:
- Focus on the deepest understanding of its customers' business
- Innovative solutions that provide clear value in solving specific business challenges
- A unique culture and investment in employee engagement
CBE Companies currently employs over 1,200 people in seven locations globally. Its corporate headquarters is located in Cedar Falls, Iowa, with two additional facilities in Waterloo, Iowa, and additional facilities in Overland Park, Kansas; Haverhill, Massachusetts, New Braunfels, Texas and Manila, Philippines. The organization is consistently recognized as a top five Employer of Choice in the Cedar Valley. It has also been recognized by Workplace Dynamics as one of Iowa’s Top Workplaces.