DATAMARK Releases Second Paper Focusing on Tech Trends Impacting the Call/Contact Center Industry

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Part Two Highlights Language Interpreting, Callback Technologies, Workforce Management, and Customer Relationship Management and Analytics

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DATAMARK, Inc., a leading provider of business process solutions, including bilingual (English/Spanish) contact center services, has released its second information brief highlighting technologies driving new and innovative products, services and solutions for the contact center industry.

Contact Center Technology Trends: Part 2 is the final round-up of technologies presented at Call Center Week, June 9-13 in Las Vegas, where scores of vendors exhibited ways to improve the performance of organizations’ customer contact centers.

“There were so many innovative products and services showcased at Call Center Week, the industry’s largest annual conference and expo, that we decided to capture the technology trends in an easy-to-read, two-part series of information briefs,” said DATAMARK Marketing Coordinator David Peregrino.

Contact Center Technology Trends: Part 1 covers:
•Cloud computing
•Social media
•Artificial intelligence

Part 1 is available for download at this link:

Contact Center Technology Trends: Part 2 covers:
•Language interpreting
•Callback technologies
•Workforce management
•Customer relationship management (CRM) and analytics

Part 2 is available for download at this link:


DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.

Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit Follow industry news and trends at DATAMARK's Outsourcing Insights blog at

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David Peregrino
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