Companies shouldn’t let acceptance and complacency around attrition rates get in the way of delivering a superior customer experience. Join us on October 9th and walk away with actionable strategies for your own organization.
(PRWEB) September 08, 2014
Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, and its COO, John Yanez, will co-present in an upcoming eBroadcast© webinar, hosted by Frost & Sullivan. The online event, The Power of Retention: Maximizing Value in Centers of Excellence, will be held on October 9 at 2:00 pm EDT.
“Many businesses have come to accept high employee turnover in their contact centers, and those that do pay heavily for it. This online event is designed to help companies understand the consequences of high attrition and how to overcome it in a contact center environment,” said Yanez.
During the event, Frost & Sullivan Principal Analyst, Michael DeSalles, will offer insight into the trends around employee retention in the BPO industry. Additionally, TouchCommerce’s Senior Vice President of Global Operations, Dan McManus, will provide an overview of how employee engagement and retention strategies have decreased operational costs and amplified success.
Attendees will learn:
-The industry average retention rate and the potential power it has over operational success
-The three levels of employee engagement and how to achieve them
-Seven tips to reduce attrition and boost employee loyalty
“Companies shouldn’t let acceptance and complacency around attrition rates get in the way of delivering a superior customer experience. Join us on October 9th and walk away with actionable strategies for your own organization,” said Yanez.
For more information and to register for the free event, visit http://www.frost.com/retention
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.