eGroup and TriTech Software Systems Partner to Deliver Integrated Infrastructure and Software Solutions to the Public Safety Industry

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eGroup, the Southeast’s leading provider of cloud, application and end-user computing services, and TriTech, the leading provider of public safety software, today announced partnership details and, as a result, the many ways the public safety industry is benefiting.

Public Safety agencies depend upon secure and highly available end-to-end solutions that enable them to conduct mission critical operations quickly and reliably,” says Nasim Golzadeh, Vice President of Operations, TriTech Software Systems.

eGroup, the Southeast’s leading provider of cloud, application and end-user computing services, and TriTech, the leading provider of public safety software, today announced partnership details and, as a result, the many ways the public safety industry is benefiting.

The partnership between eGroup and TriTech enables public safety agencies to receive turnkey software and infrastructure solutions, customized to their specific requirements. TriTech collaborates with eGroup on the end-user’s core infrastructure requirements and challenges related to storage, networking and computing. Working in tandem with TriTech, eGroup then implements the supporting infrastructure solution and ensures complete customer satisfaction.

Over the past year, TriTech and eGroup have delivered a host of successful implementations including Acadian Ambulance Service (LA), City of Alexandria (VA), El Paso – Teller County (CO), Ramsey County (MN), and Anoka County (MN).

For example, Public Safety agencies in Anoka County purchased TriTech’s full suite of public safety applications including Inform CAD, Mobile, RMS, and IQ. eGroup provided the system hardware and implementation services. As a result, the combined software and infrastructure solution will make business processes across its agencies more efficient and effective.

Joey Branton, Director of Technology, of joint customer Acadian Companies, commented: “Serving one of the most disaster-prone areas of the U.S., Acadian requires a modern, always-on and responsive IT infrastructure. With the expertise of eGroup and TriTech, we now have a flexible and reliable IT platform, which allows Acadian to provide a superior level of service. Specially, we worked with eGroup to implement VMware’s Site Recovery Manager and EMC’s RecoverPoint to provision services between our Lafayette, LA center with our fully redundant, bi-directional backup center in Austin, TX in the event of a disaster.

As a result of the project, an administrator only needs to click a mouse – on site or from a remote location – to initiate the failover process. Internally, we call it the ‘Easy Button’ for DR. Not only are we impressed with the technology and how it will enable a safer community, but we were thrilled to work with an expert partner such as eGroup to help make it a reality.”

“Combining the software and decades of public safety industry experience of TriTech with eGroup’s deep expertise in mission-critical infrastructure and cloud technologies has been a huge win for customers,” said Mike Stokes, Director of Sales and Marketing, eGroup. “Understanding the customers’ application requirements, sizing them appropriately, and then deploying successfully is the key to any successful project – and this success is happening daily, working directly with TriTech. As a result of the strong partnership, we’ve been able to develop repeatable processes which ultimately benefit the end-user with on-time and on-budget implementations.”

“The design and implementation of mission-critical systems requires a more disciplined approach than is usual in the IT industry. Public Safety agencies depend upon secure and highly available end-to-end solutions that enable them to conduct mission critical operations quickly and reliably,” says Nasim Golzadeh, Vice President of Operations, TriTech Software Systems. “TriTech is proud to have eGroup as a partner and a subject matter expert to serve our customers by providing solid platforms for our software.”

eGroup is a Gold sponsor at TriTech’s annual customer conference, TriCON, taking place September 30, 2014 in San Diego, CA.

About eGroup
Headquartered in Mt. Pleasant, S.C., eGroup provides innovative cloud, application and end-user computing services to businesses across the Southeast. One of the region’s fastest growing companies and winner of the 2014 CRN “Tech Elite 250,” eGroup’s solutions drive customer revenue while reducing cost to maintain IT infrastructures. Visit http://www.eGroup-us.com or call 1.877.eGROUP.1 (1.877.347.6871) for more information.

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

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Rich Young
eGroup
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