DAE To Provide Owner Services For LaTour Resorts

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DAE To Provide Owner Services For LaTour Resorts

Fermin Cruz, DAE

We have a core competency in servicing timeshare owners, understanding booking transactions, and offering inventory distribution channels.

DAE (Dial An Exchange), the world’s largest independently owned vacation exchange company, has recently been selected by management company, LaTour Hotels & Resorts to provide Owner Services for members of its Whiski Jack Resorts in Whistler, Canada. According to Fermin Cruz, Vice President Americas Region for DAE, “We have a core competency in servicing timeshare owners, understanding booking transactions, and offering inventory distribution channels. With our solid technical platform, it was natural for us to add owner servicing to our growing suite of services to the industry.” Now LaTour will focus its efforts on monetizing inventory and managing Whiski Jack Resorts with their 9,000 intervals – while DAE provides front-line support to their members.

Through a designated inbound line, DAE assists Whiski Jack owners who want to book their fixed or floating weeks, make exchange deposits or reservations, verify ownership, process maintenance fee payments, inquire about services and check account balances. Added Peter Gust, Vice President of Resort Operations & Rental Sales, “We began receiving these services in early August and already it has created a positive and seamless customer experience for our owners. We are delighted that our members are receiving the same great customer service for which DAE has become highly respected within the industry.”

In addition to its unique exchange services, new DAE programs provide resorts and management companies the ability to outsource call center owner servicing to a trusted company with established success in customer service. “These tools for our business partners help provide a competitive edge to support their growth,” continued Cruz. “We are proud that our track record, culture and our reputation for excellence in customer service has earned us this special business.”

Specializing in luxury boutique hotels, fractional, private residence clubs, and mixed-use resort developments, LaTour Hotels and Resorts delivers highly personalized vacation experiences at new and existing four-star golf, ski, urban, and oceanfront properties. The company currently operates properties in the United States, Mexico, and Venezuela, with upcoming expansion plans throughout South America, Europe and Asia.

Founded in Australia in 1997 – on the model of no mandatory membership fees for timeshare owners and no charges on exchanges until an exchange transaction is confirmed – DAE was introduced to the U.S. in 2003 and opened its North American office in Phoenix in 2007. Today, the company is the largest privately owned vacation exchange company, serving a member base of over 1.5 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide.

For more information on DAE, and its programs, visit http://www.daelive.com or call Susan Friedline at 602-427-4913.

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Keisha Hayden
Perspective Magazine - for the Timeshare and Fractional Ownership Industry
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