HappyFox Releases Open Source Mobile In-App Customer Support Solution for Android

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HappyFox Inc. has released an Android version of HelpStack, an open-source in-app customer support software development kit (SDK).

multi-channel customer support help desk solution

HappyFox, Inc

Android being a mass market with more than a billion devices already running on it*, support issues can be rampant and diverse.

“When we launched HelpStack iOS version, in June of 2014, we wanted to address the painpoints in providing hassle-free customer support to mobile users. With a sizeable number of iOS developers already benefitting from HelpStack SDK it was imperative for us to release the kit for Android developer community as well.” said Shalin Jain, CEO of HappyFox Inc. He adds, “Android being a mass market with more than a billion devices already running on it*, support issues can be rampant and diverse. Thus Android developers need a streamlined tool to manage customer issues at an affordable cost.”

Since HelpStack is an open-source customer support platform, developers can now provide their users the self-help needed to correct and resolve issues quickly and easily. It allows end-users to report issues from within the app and have relevant tickets created for each one. Conversations are done in real-time so users never have to leave the app and help is always available. HelpStack also offers additional features to add screenshots and device information to customer requests, which help diagnose and fix issues faster.

Android developers can easily ship their apps with Knowledge Base articles to enable self-help to their end-users. In addition, HelpStack is completely customizable and can be integrated with HappyFox, Zendesk and Desk.com. HelpStack requires very minimal coding and provides a simple way of adding a great in-app mobile customer support for iOS or Android apps.


About HappyFox
Headquartered in Irvine, California, HappyFox develops a multi-channel customer support help desk solution. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 25 SaaS applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows Phone platforms. For more information visit http://www.happyfox.com.

*Source: AppBrain.com September 15, 2014

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Stephanie Hamilton
since: 11/2010
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