Customer Service Institute of America Announces the 2013 International Service Excellence Award Winners

Organizations and individuals are recognized for their commitment to service excellence with the 2013 International Service Excellence Awards.

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CSIA

The competition is heating up and organizations globally are serious about service.

Chicago, IL (PRWEB) January 15, 2014

In recognition of being leading service providers globally, organizations and individuals were awarded with an International Service Excellence Award.

The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence.

Christine Churchill, Executive Director, Customer Service Institute of America and Vice President of the International Council of Customer Service Organizations, is feeling reinvigorated after the 2013 awards judging. “While we have many organizations that have won an International Service Excellence Award previously still guiding the way and setting benchmarks, we are excited by some of our new winners and the submissions received in 2013. The competition is heating up and organizations globally are serious about service.”

Judging Criteria
The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. Organizations applying in each of the award categories are asked to demonstrate the following to the award judges:

1. An approach to each of the attributes outlined in the International Customer Service Standard
2. The breadth and depth of the deployment of each approach
3. Results flowing from the approach and deployment
4. The level of customer involvement in the strategic decision making of the organization
5. Evidence of continuous review and improvement against the ICSS criteria

2013 International Service Excellence Award Winners:

Company Awards:
Visionary Award
Ryan LLC

Best of the Best
Delta Air Lines Reservation Sales and Customer Care

Large business (over 4000 employees)
iiNet

Division of a Large Business
FIS North American Card Solutions

Customer Focused Innovations
Cvent

Medium Business (501-3999 employees)
Broan-Nutone LLC

Division of a Medium Business
Abu Dhabi – General Directorate of Traffic And Patrol

Contact Center
Wells Fargo Treasury Management Client Delivery

Contact Center - Highly Commended
Merrill Edge

Customer Charter
Cebuana Lhuillier

Small Business (less than 500 employees)
Centorrino

Chief Customer Officer
Serena Smith
FIS

Customer Service Manager
Scott Hume
Wells Fargo

Customer Service Leader
David Poole
Merrill Edge

Customer Service Executive
Allison Ausband
Delta Air Lines

If you would like to nominate your organization or a colleague for an International Service Excellence Award in 2013 please contact us at the number below or the email associated with this media release.

About Customer Service Institute of America:
The Customer Service Institute of America (CSIA) is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.

Contact:
Christine Churchill, Executive Director
Customer Service Institute of America
773.578.5118
http://www.serviceinstitute.com


Contact

  • Christine Churchill
    Customer Service Institute of America
    +1 (773) 578-5118
    Email

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