Lone Star Finds Its Customer Satisfaction Exceeding 98 Percent

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Lone Star also conducted a broad benchmarking exercise focused on the Aerospace & Defense industry and found that its average “Overall Satisfaction” rating exceeding 98% was Best-in-Class.

We are very proud be ranked as Best in Class and among some very impressive prime contractors

Lone Star Analysis is often called on as a trusted advisor to provide analysis and recommendations to its clients on a variety of topics. As part of its continuous improvement process, Lone Star requests customer satisfaction feedback on 100% of its engagements. Lone Star also conducted a broad benchmarking exercise focused on the Aerospace & Defense industry and found that its average “Overall Satisfaction” rating exceeding 98% was Best-in-Class.

In establishing the benchmarks, Lone Star assembled representative data extracted from Malcolm Baldrige Applications, industry presentations, and published articles and papers, and conducted a survey with more than 900 participants. The survey participants were focused on Aerospace & Defense and included small and large prime contractors providing systems, products and services.

“We pride ourselves on the quality of people, processes, and deliverables,” said Matthew Bowers, Vice President, Corporate Development. “In this case we are very proud be ranked as Best in Class and among some very impressive prime contractors,” Bowers noted.

Lone Star surveys 100% of its customer base on ten separate dimensions of satisfaction in order to measure how well we perform. The company is committed to use this information to improve every facet of client engagement, communications, and deliverables on a continuous basis.

About Lone Star
Lone Star Analysis is a trusted provider of enhanced decision analysis, business modeling and simulation, and executive advisory support. Lone Star is committed to delivering improved operational and financial performance, as well as reduced cost and risk, through accurate and actionable answers to clients’ most critical strategic and tactical challenges. Headquartered in Dallas, Texas, Lone Star provides support to clients in the Government, Aerospace & Defense, Oil & Gas, Communications, Media and Technology markets.

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Matthew Bowers
Lone Star
+1 (214) 440-3184
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