Glendale, CA (PRWEB) October 01, 2014
Glendale Water & Power will work with Detectent to implement a meter data analytics solution called CustomerIP. GWP will utilize CustomerIP to further leverage its investment in their digital meter infrastructure.
GWP will use Detectent’s CustomerIP across the utility in areas such as billing, metering services, revenue protection and customer programs planning and delivery. A meter data analytical solution helps GWP design programs and market them geared towards specific customer groups that will help them conserve and save money. The utility will also utilize the benefits of CustomerIP to assist with billing accuracy and to curtail energy theft.
“Detectent brings to GWP a powerful and flexible meter data analytics solution that will allow us to take further advantage of our digital meter data. The initial scope of the project includes the application of analytics to ensure that we are billing our customers correctly as well as assist us in safeguarding against customer tampering. CustomerIP will also help us to better target customers with efficiency opportunities,” said Steve Zurn, General Manager of Glendale Water & Power
"GWP is a very progressive utility that has always maintained a significant focus on customer experience and satisfaction," said Michael Madrazo, CEO, Detectent. "In addition to applying meter data analytics to their electric service, we look forward to the opportunity to work with them on delivering value on their water service as well.”
Glendale Water & Power (GWP) is the City of Glendale’s utility. GWP provides water to 33,744 customers and also transmits and distributes electricity to 85,358 residential, commercial, and industrial customers in Glendale, California. Follow us on twitter @COGwaterPower or on Facebook GlendaleWaterandPower http://www.GlendaleWaterAndPower.com
Headquartered in San Diego, California, Detectent is the leading provider of cutting-edge analytical software solutions that maximize the value of Advanced Metering Infrastructure (AMI) and traditional metering systems. The company’s solutions help utilities better understand their customers’ energy end-usage points, ensure accurate billing, curtail theft and maximize customer program participation and benefit. Detectent’s offerings are scalable to any size of utility and apply to electricity, gas and water services for residential, commercial and industrial customers. http://www.detectent.com
Atineh N. Haroutunian, Public Benefits Coordinator, (818) 548-3381, aharoutunian(at)glendaleca(dot)gov
Kelly S. Luyet-Posner, Account Executive, Detectent, (760) 233-4030 ext 129, media(at)detectent(dot)com