Talbots Chooses Cameo Global for Customer Care Needs

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Revolutionary CloudBlu™ will deliver best-in-class, cloud-based, omni-channel collaboration to customers.

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Cameo Global, a worldwide leader in innovative business collaboration solutions, proudly announces it has been selected by Talbots to deliver customer care services via an omni-channel, cloud-based solution.

CloudBlu™, Cameo Global’s exclusive, cloud-based collaboration solution, will provide contact center, email, web chat, analytics and workforce management applications to the client. Cloud services will be delivered via Cameo Global’s dual data centers to Talbots’ primary customer care center in Tennessee.

“Customer service is an important cornerstone to our relationship with our customers,” said Wes Wilson, Vice President Technology Services for Talbots. “And with Cameo Global, we are able to deliver highly responsive customer support services.”

A sharp increase in online and catalogue order demand, especially during the holiday shopping seasons, put a strain on the retailer’s existing, premise-based ACD call center technology. In response, Talbots selected Cameo Global to deliver a cutting edge, cloud-based, multichannel platform. CloudBlu™, which is based on Cisco’s market-leading Contact Center Enterprise, will now enable the retailer to quickly leverage the industry’s leading customer service applications. Additionally, CloudBlu’s™ seasonal pricing model allowed the retailer to streamline their overall costs and eliminate unnecessary additional licensing expenses.

Along with the power of CloudBlu’s™ services, Cameo also leveraged their strategic partnership with ContactUS, a leader in contact center BPO and analytics, to duplicate the same functionality of people, process and technology at the ContactUS customer care locations. By integrating the systems, Talbots now has an increased opportunity to scale while leveraging consolidated reporting and analytic tools.

“Cameo Global has made a strategic investment in building and managing a cloud solution that meets our customer demands for service delivery via a hosted platform,” said Mark Handermann, Executive Vice President and Chief Technology Officer for Cameo Global. “We have built CloudBlu™ to be a user-friendly, omni-channel collaboration solution. This retailer is a visionary organization, and we are proud to have them as our client.”

About Cameo Global
Cameo Global provides business collaboration solutions with a number of consumption models to business leaders internationally. Growing out of more than 20 years of expertise, Cameo Global offers the full life cycle of IT solutions to customers in more than 85 countries worldwide. Cameo Global’s exclusive CloudBlu™ hosted collaboration solution continues the company’s history of innovation. Discover more about Cameo Global and its full array of IT solutions on their website, http://www.cameoglobal.com.

About Talbots
Established in Hingham, Mass. in 1947, Talbots is a multi-channel retailer of women’s classic clothing, shoes and accessories. This New England-based brand is well known for providing gracious service and a quality selection of timeless wardrobe essentials in a broad range of sizes. Today, there are approximately 500 Talbots stores throughout the U.S. and Canada with catalogs and an e-commerce site reaching a vast audience around the world. For more information, visit talbots.com.

About ContactUs
ContactUS Communications provides innovative, industry-leading solutions for customer contact centers. ContactUS helps Fortune 1000 and Inc. 500 companies sharpen their processes and improve their customer’s experience with its business process outsourcing and analytics products and services. Visit http://www.contactusinc.com to see how ContactUS moves the needle with every interaction.

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G. Jones
Cameo Global
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