"Winter Release 6.5 is a major step in our evolution as a powerful multi-channel platform for CTI and CRM integrations.” Anthony X. Uliano, Founder and CTO
Richmond, Virginia (PRWEB) October 13, 2014
AMC Technology (http://www.amctechnology.com), a leading global provider of enterprise and contact center application integration software, today announced it will be offering their next generation of CRM and CTI integration software - Contact Canvas 6.5 - in mid-November.
Contact Canvas 6.5 enhancements include a new web-based administrator’s console, outbound campaign dialing support for Salesforce and SAP and updates to many drivers and adapters.Contact Canvas Agent (CCA) for Salesforce.com, a HTML5 based tool bar, is the first Salesforce.com adapter to support Live Agent chat for blended contact center agents
“As our customer base grows significantly, so too does the complexity of their requirements. Contact Canvas has the flexibility to meet these new demands” stated Anthony X. Uliano, Founder and CTO of AMC Technology, LLC. “Winter Release 6.5 is a major step in our evolution as a powerful multi-channel platform for CTI and CRM integrations.”
About AMC Technology
AMC Technology, LLC, is a global industry leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers for customers around the globe through certified products and unparalleled expertise. AMC Contact CanvasTM product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. For more information, visit http://www.amctechnology.com or contact firstname.lastname@example.org or +1 (804) 419-8600.