LiveOps CX Advantage offers a unique opportunity for brands using salesforce.com to transition from reactive to proactive customer experience management. - Vasili Triant, CEO, LiveOps
REDWOOD CITY, CALIF. (PRWEB) October 10, 2014
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps CX Advantage on the Salesforce AppExchange. LiveOps CX Advantage, integrated within salesforce.com, provides a single portal for administrators to consistently deliver great customer experiences.
LiveOps CX Advantage, coupled with LiveOps’ CxEngage™ solution, makes customer data actionable in real time by detecting if a customer journey is headed in a positive or negative direction. It then initiates an engagement with the customer to ensure that the journey ends with a positive outcome for the customer and the brand.
“LiveOps CX Advantage offers a unique opportunity for brands using salesforce.com to transition from reactive to proactive customer experience management,” said Vasili Triant, CEO at LiveOps. “Rather than measuring the outcome of an experience delivered, LiveOps CX Advantage, together with CxEngage, guides the customer journey to a rewarding outcome for all parties involved.”
With CxEngage, LiveOps CX Advantage reduces customer effort and increases first contact resolution—two key measures for determining customer satisfaction, and increasing customer loyalty and lifetime value—developing brand/customer relationships to encourage successful sales interactions now and in the future.
LiveOps CX Advantage is available now through the Salesforce AppExchange.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.