University of Wyoming Family Medicine Residency of Cheyenne Selects Keona Health

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Leading Wyoming medical practice to use call automation tool to improve patient care in correlation with running their GE Centricity EMR.

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I am looking forward to implementing Keona Health's product to improve our efficiency and to standardize triage in our clinic. I believe this will impact patient safety significantly.

Keona Health has announced that The University of Wyoming Family Medicine Residency of Cheyenne has selected Keona Health to facilitate patient triage in order to further its mission to provide the best possible care whenever and wherever patients need it.

Keona Health allows patients to call, or to go to the clinic’s website or patient portal, to ask for health advice. Their health interview is facilitated through an intelligent, automated interview process. Practices quickly respond back to patients with recommendation and education. Patients communicate their concerns in the most efficient way possible, and practices enforce a standard of care across calls while minimizing time and effort.

“I am looking forward to implementing Keona Health's product to improve our efficiency and to standardize triage in our clinic. I believe this will impact patient safety significantly,” said Lisa K. Brandes, MD.

Today, the average U.S. medical practice receives 2,000-3,000 phone calls per year for each medical provider. With each triage call estimated to take 10-15 minutes, a clinic with three medical providers may spend as many as 1,500 hours each year in answering these phone calls. Studies have shown that Keona Health’s application allows nurses to spend 43 percent less time on phone calls while still offering efficient triage and accurate diagnoses.

“Keona Health’s software tools are aimed at providing relief for what is widely recognized to be one of the biggest pain points in medicine today, patient call support” said Oakkar Oakkar, CEO of Keona Health. “Our approach improves response time, reduces cost, and increases patient and staff satisfaction.”

About Keona Health
Keona Health helps healthcare professionals communicate with their patients while relieving the telephone burden. Keona is dedicated to give patients access anytime and anywhere with the trust and convenience they deserve, making care more personal, accurate, and easy. For more information, see http://www.keonahealth.com and Twitter.

About The University of Wyoming Family Medicine Residency of Cheyenne
The University of Wyoming Family Medicine Residency of Cheyenne was established in the late 1970s to train and recruit future Family Medicine physicians to Cheyenne and throughout Wyoming. Within this program there are a variety of training opportunities which include the Cheyenne Outpatient Family Medicine Clinic. Patrick Monahan; Clinic Director for the Family Medicine Residency states that “the decision to adopt Keona Health’s software and services will enhance our nursing staff’s ability to provide more timely assistance to patient inquires through nationally recognized evidence-based primary and preventative care protocols”. For more information, please visit their website at: http://www.uwyo.edu/chyfammed/.

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Stephen Dean
Keona Health
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