“The CAM-X Award of Excellence is a bench marking program designed to enhance customer service for the Call Center Industry" says CAM-X President, Bill Tucker. “I congratulate Ambs Call Center for their achievements."
Jackson, Michigan (PRWEB) October 12, 2014
Ambs Call Center, a provider of live telephone answering service and outsourced call center services to companies across the United States and Canada, has been honored with the exclusive 2014 CAM-X Award of Excellence for the 5th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery.
Independent judges are contracted by CAM-X to evaluate telephone answering services and call centers throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 25th year.
Ambs Call Center also placed Top 10 in the ATSI Award of Excellence program which is the US based equivalent to the CAM-X program.
Ambs Call Center is the only call center in North America to earn a Top 10 score for both CAM-X and ATSI Award of Excellence programs for 2014.
“I am thrilled beyond words and am so very proud of our agents for what they have achieved. Being the only call center to acquire a Ton Ten ranking in both ATSI and CAM-X for 2014 is an amazing accomplishment! Hard work and dedication to quality pays off,” proclaimed Jennifer McGlothlin, Quality Evaluator for Ambs Call Center.
About Ambs Call Center
Ambs Call Center was established in 1934 and has since grown to become a provider of the latest telecommunications technologies to a wide range of industries throughout the nation. With locations in Jackson, MI and Grand Rapids, MI, Ambs Call Center currently processes around 30,000 calls per day through numerous live and automated answering services.