Columbus OH Area Contact Center and Customer Experience Management Event November 19, 2014

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CCNG announces its November 19th event of the Improving the Customer Experience series hosted by CCNG member Fiserv at their contact center operations in Columbus OH. This regional event will bring together management in contact center, customer experience and customer care from the greater the Columbus and Cincinnati areas, as well as Indiana and Kentucky, from across industries to share perspectives, proven strategies and innovative best practices.

call center, contact center, customer care, customer experience management

CCNG member host Fiserv

Honestly I find settings like these more valuable than larger conferences...

CCNG International Inc. is pleased to announce the upcoming North Central regional event, Improving the Customer Experience. This event will be hosted on December 4th by CCNG member Fiserv at their contact center operations located at 6000 Perimeter Drive, Dublin OH 43017.

The purpose of the CCNG regional events is to create a valuable dialogue throughout the day by bringing together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management. Attendees to these regional events value the high engagement from talking and meeting with peers, and the interactive discussions focused on customer experience improvements in these key areas –

Call Center / Contact Center
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards

Past CCNG regional events in this area were held in Ohio by member hosts including Greater Cincinnati Water Works, J.P Morgan Chase, The Kroger Company, Alliance Data and IGS Energy. Other recent CCNG regional events outside of Ohio have been hosted this year by Coca-Cola Refreshments, Toyota Financial Services, Teleflora, Colorado Springs Utilities, AXA, Kohl’s and T. Rowe Price, all showcasing their contact center and customer care operations. See photos from all past events on the CCNG Google+ page.

In addition to this upcoming CCNG regional event in Ohio, additional member hosted events are planned for November 6th in Phoenix AZ by GoDaddy, in Tampa on November 13th with host Think Direct Marketing Group and on November 19th in Dallas TX at host site Fossil.

“It will be an exciting end to a fantastic year of CCNG events as we wind up in advance of the December holiday season” says David Hadobas, President and CEO of CCNG International Inc. “We know many members are looking forward to attending these remaining regional events and new member hosts are in the planning stages for 2015 at sites including Best Western, Kohl’s and Time Customer Service.”

This year CCNG event attendees are sharing insights and discussing how to improve the overall customer experience. Attendees at the CCNG regional events will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.

Recent CCNG event attendees share their thoughts about participating:

"The CCNG event we recently hosted was a really engaging, energetic day! With so many different types of companies in attendance across five states in the region, getting to hear so many different perspectives was refreshing and welcomed!" - Eileen J. May, SVP, Operations, Touchpoint Solutions, Inc.

“Honestly I find settings like these more valuable than larger conferences...making connections that really matter! It was valuable to see and connect with many peers from customer service and contact center.” - Charles Henries, Sr. Director, Student CARE, Penn Foster.

“We are so proud to be a partner of CCNG…their team has created a unique environment where industry professionals can both network with peers but also spend a day discussing best practices and industry developments with others that are tasked with the similar responsibilities. Most professional organizations do one or the other, but rarely both.” Chad Delligatti, President, InnoSource

The December 4th event in Dublin OH will feature a morning member presentation by Kevin Zyskowski, Director of Customer Experience, Fiserv, followed by the Open Town Hall all-attendee group discussion led by our host local members. The agenda continues with Thought Leadership discussions led by CCNG partner sponsors Five9 and Plantronics, concluding with small group sessions and a site tour of the Fiserv customer care contact center operations. A very engaging day full of insights, experience, peer perspectives and networking.

For details on how to attend this event, membership and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at – http://www.CCNG.com

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Contact Author

Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
Email >

Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
CCNG - Contact Center and Customer Care
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