Boston, MA (PRWEB) November 16, 2014
Datamart announced today it has received special recognition from ShoreTel for outstanding achievement in customer satisfaction and loyalty for the period April 1 to September 30, 2014. ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications solutions, recently notified the winners of the customer quality achievement award.
Scott St. Clair, President of Datamart stated that, “we are so delighted to once again receive this recognition, everyone at Datamart has contact with our customers and all play a critical role in building loyal and enthusiastic customers.”
ShoreTel measures customer loyalty using the globally recognized Net Promoter score (NPS®) model to drive improvements in customer service, ensure profitable growth and recognize top performing partners. NPS asks the customer not just how satisfied they are but how likely they would be to recommend the reseller to a friend or colleague.
Datamart’s NPS score exceeds what is considered a world-class level of professionalism and customer care in the industry,” said David Petts, senior vice president of worldwide sales at ShoreTel. “Their consistent performance in delivering an exceptional all-around customer experience is a tribute to their dedication to customers.”
ShoreTel resellers specialize in delivering ShoreTel’s solutions portfolio and training and supporting end customers. They have expertise in disciplines such as LAN, WAN, call center, voice and data application integration. ShoreTel and its resellers share the same goals in delivering UC solutions that improve communication and collaboration, with superior levels of customer care and satisfaction at a low total cost of ownership.
For over 35 years, Datamart has helped New England businesses design, install, and support cutting-edge unified communications solutions that are vital to their success. Our experts provide each client with a custom-tailored solution that meets its specific business requirements. Our extensive experience as a LAN/WAN network integration firm has given us unique perspective to choose the right technologies and the right partners to keep our customers one step ahead of the competition. Datamart’s passion to deliver the highest level of customer satisfaction ensures our clients are beyond satisfied.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit http://www.shoretel.com.