Wireless Analytics Announces New Wireless Help Desk Options

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Limited After-Hours Callback, Help Desk-to-Help Desk Offerings Augment Suite of Premier Enterprise Mobility Support Options

Wireless Mobility Management firm Wireless Analytics
Enterprise organizations are realizing a one-size-fits-all approach to support can ultimately undermine total returns on their mobility investment.

Wireless Analytics has introduced two new offerings as part of its premier suite of wireless help desk options. The recently announced modules, 24-hour weekday callback support and help desk-to-help desk support, give enterprise customers more flexibility to custom-tailor their mobility support solution. Previously only provided upon request, the modules are now among the full range of solutions offered to Wireless Analytics’ managed mobility services customers.

“Enterprise organizations are realizing a one-size-fits-all approach to mobility support can ultimately undermine total returns on their mobility investment,” said Wireless Analytics CEO Erik Eames. “Successful enterprise mobility programs need to be backed by support that’s seamlessly integrated with the enterprise’s existing support infrastructure. While many of our customers choose to fully outsource their wireless help desk to Wireless Analytics, some of our customers find a limited approach to be more consistent with their established practices.”

Wireless Analytics’ 24-hour weekday callback support has been launched as an alternative for enterprises that don’t require full 24/7 callback support. The 24-hour weekday callback support includes live support during regular business hours, and callback support after-hours.

“Mobility enables anytime, anywhere productivity, but not every enterprise has a need for always-on connectivity. Some of our customers have asked for an option that doesn’t include support on days they won’t use it. With our 24-hour weekday callback support offering, enterprises that only require weekday availability now have a choice that fits their schedule, and their budget,” said Eames.

The help desk-to-help desk support option provides indirect end-user support by enabling an enterprise’s internal help desk analysts to handle direct communication with end-users, while triaging mobility support with Wireless Analytics’ own help desk agents.

“We developed our help desk-to-help desk model to accommodate organizations that prefer end-user communication be handled by their internal help desk,” said Fernando Oliveira, Vice President of Client Services at Wireless Analytics. “Whatever the reason, whether a particular communication style is be customary, or employees prefer relying on the internal help desk as a single point of contact, or when outsourcing may not be a widely-embraced part of corporate culture, our help desk-to-help desk offering gives enterprises an option to take advantage of our award-winning mobility support without instigating unnecessary organizational change.”

To learn more about Wireless Analytics full suite of managed mobility services, including help desk support, visit http://www.wirelessanalytics.com.

About Wireless Analytics, LLC

Wireless Analytics makes mobility management easy and efficient. Since 2003, Wireless Analytics has helped enterprise customers decrease spend with their carriers, reduce internal IT support costs, enable employee productivity and achieve ROI through mobile technology. Our CLEAN Platform™ (Communications Lifecycle Expense Analytics), a cloud-based subscription application with high-touch support, empowers businesses through easy access to mobility expense reporting, mobility performance metrics, award-winning support and powerful online procurement, provisioning and asset tracking tools.

Wireless Analytics has been consistently ranked among the highest in customer satisfaction by AOTMP, a leading industry authority on telecom management practices. In 2014, Wireless Analytics was ranked as the 58th fastest growing privately-held company in the Telecommunications Sector by Inc. Magazine’s Inc. 500/5000, and was named to the Boston Business Journal’s Pacesetters list as the 29th fastest growing private company in Massachusetts.

To learn more, please visit http://www.WirelessAnalytics.com.

Media Contacts:
Wireless Analytics, LLC
Liz Roberts, Communications & Content Administrator
Tel. +1 978 762 0900
Email: eroberts(at)wirelessanalytics(dot)com


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Liz Roberts
Wireless Analytics
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Wireless Analytics
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