PROMYS PSA allows us to provide real time information to our teams for better collaboration and decision making and that translates into more effective service delivery to our customers. says Scott Sheppard, General Manager of Click Effects.
Oakville, Ontario (PRWEB) December 10, 2014
Promys, a leader in enterprise PSA software for technology solution providers, announced that it has been awarded a contract by Click Effects, a rapidly growing live event A/V technology solution provider that designs, manufactures, sells and supports systems by Click Effects, CrossFire, Blaze, BackDraft and ProAudio. Promys’ business automation software was selected in order to help Click Effects support its aggressive growth plans and to achieve real-time visibility into forecasting, mid-project profitability, labor utilization, and maintain their outstanding level of customer service.
“Click Effects has become a recognized leader in live event A/V technology solutions and earned a stellar reputation providing solutions that are the #1 selling, most trusted systems available for live event A/V entertainment production and have set new benchmarks for the delivery, management and control of content for display systems in stadiums and arenas. As our business grew and became more complex, we started to push the limits of our disconnected software systems and spreadsheets," says Scott Sheppard, General Manager of Click Effects.
"Our managers and employees were wasting a lot of time pulling together information from different systems and our people were compensating for the software disconnects by putting in a lot extra time and effort. We wanted to continue to be responsive to our customers and empower our employees to make faster decisions based on more accurate information. Promys allows us to provide real time information to our teams for better collaboration and decision making and that translates into more effective service delivery to our customers," says Sheppard.
"The Promys software allowed us to consolidate three disparate systems into one, for substantially improved internal communication and reporting. The fact that Promys is specifically designed for technology solution providers and subsequently required almost no customization to meet our needs, combined with the PROMYS teams extensive best practice knowledge for solution technology providers our size, was a real selling point for us,” continued Sheppard.
John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys agrees, “The most successful technology solutions providers are better at collaborating and sharing accurate information in real-time so that employees can make better decisions and that translates into a better customer experience. Promys provides that real-time visibility that gives employees and decision makers the information they need to make fast, accurate and informed decisions.”
Promys also offers useful tools that help businesses determine the success of their existing processes to help them manage labor utilization, like their new Labor Utilization Quick Start Guide for service managers who want to maximize services profitability and get labor utilization under control.
Promys is currently used by some of the largest IT Solution providers in North America, the UK and Australia. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and multi-layered post sales support.
In 2003, Promys was spun off as its own corporate entity. Promys quickly added customers in the IT solution provider, systems integrator and managed services marketplace, including one of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit http://www.promys.com or call 1-866-728-2345.
About Click Effects
Using a simple point and click, Click Effects systems deliver scheduled and live impulse video clips, audio tracks, graphics, animations, and sponsor ads that not only entertain audiences but provide a powerful source of revenue generating opportunities.
Click Effects has redefined video and audio content delivery and entertainment for live events everywhere. Since its debut in 1993, Click Effects has spearheaded live event productions for the Super Bowl, Olympics, World Series, Ryder Cup, Final Four, US Open Tennis Championships, Stanley Cup, NBA Championships, Indianapolis 500, and several NASCAR tracks as well as numerous stadiums worldwide.
Click Effects products are the most chosen in the industry, trusted by approximately 75% of NBA, MLS, NHL, NFL and Major and Minor League Baseball teams plus most division 1 Colleges and Universities in the US.
For more information, visit http://www.clickeffects.com, or call + 1-615-610-1000