Connect First Named Winner of 2014 Customer Experience Innovation Award

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Connect First, an award-winning contact center software vendor, honored for improving customer service

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Customer service is at the foundation of every single thing we do at Connect First

Connect First announced today that TMC, a global, integrated media company, has named Connect First a winner of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine.

The 2014 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.

“Customer service is at the foundation of every single thing we do at Connect First,” said Connect First CEO Geoff Mina. “Everything we do at Connect First—hiring employees, developing products, designing products, marketing our products—we do with the customer in mind. This award is a testament to what we’re all about here at Connect First and we’re honored to receive it.”

Connect First’s customer service suite is comprehensive and contains a wealth of resources. It includes 24/7 support with award-winning agents, dedicated account managers, real-time analytics and much more. The suite also includes a systematically updated library of up-to-date literature from experts covering a wide range of topics in the contact center industry, an award-winning TCPA Safe suite and access to variety of other helpful resources.

“Congratulations to Connect First for being named a winner of the 2014 Customer Experience Innovation Award. Connect First has tirelessly advanced service technology and therefore the ever-important customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
For more information on Connect First, please visit their website at http://www.connectfirst.com

About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information

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