"iService is evolving into a platform that can be easily extended to automate business processes throughout an enterprise," said Scott Whitsitt, Founder and CEO of One-to-One Service.com.
Champaign, IL (PRWEB) June 30, 2014
One-to-One Service.com, a leading provider of online customer service and marketing solutions, today announced a preview dialer that provides users a streamlined process for telesales automation. The preview dialer selects a batch of contacts that match campaign criteria, and presents them to the telesales agent for dialing. The web interface provides details about the contact, including sales pipeline details and prior call history. Users can add call notes and update custom properties with a single click.
"iService is evolving into a platform that can be easily extended to automate business processes throughout an enterprise," said Scott Whitsitt, Founder and CEO of One-to-One Service.com. "Since the iService solution is built around contacts and their interactions with your organization, it is an ideal platform for building apps to streamline customer and prospect interaction. As part of our growing library of iService add-ons, this powerful new preview dialer is free for any iService customer to use."
The preview dialer is built using iService Forms and new iService Scripting Language commands that make it easy to access and update contact information. The dialer and other add-ons can be added to any iService installation by simply downloading the form details and copying its components into an existing iService tenant.
The iService customer interaction solution includes:
- iService Contact Management to manage customer details
- iService Email Response Management to ensure prompt and accurate responses to customer inquiries
- iService Knowledge Management for web self-service
- iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
- iCentives® Marketing for powerful permission-based email marketing
- iService Forms Integration to extend functionality and integrate with corporate web sites
- iService Live Chat to connect agents with web site visitors
About One-to-One Service.com:
One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService connects customers with agents via live chat or messaging, captures a complete history of every interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model, and can be easily integrated with your existing web site. Formed in 1997, One-to-One Service.com is a veteran in the customer interaction industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.