Columbus, Ohio (PRWEB) April 21, 2014
Questline is pleased to announce the results of their annual client satisfaction survey. With a 97 percent approval rating among their utility clients and a Net Promoter Score of 47.2, Questline continued to achieve high scores in customer satisfaction.
“Ensuring the ongoing commitment to providing an exceptional level of knowledge and support to our customers has always been a primary driver for our business,” said Dave Reim, President of Questline. “We’re thrilled to see that commitment validated with the results of this survey. It illustrates the drive our employees have to provide the best possible service to our utility clients.”
The survey was distributed to nearly three thousand contacts across Questline’s 450 utility clients. The purpose of the annual survey is to measure Questline’s overall value through the eyes of their customers. According to survey comments, the 97 percent approval rating is attributed to the following:
- On-going level of professional service
- High-quality products and solutions
- Experienced and personable employees
- Quick and thorough responses
- An increased level of overall knowledge
Questline also calculated the popular and internationally recognized Net Promoter Score (NPS). Earning a score of 47.2, Questline far exceeded the average of 5-10 for most American companies. A Net Promoter Score is based on customers’ direct feedback and measures their likelihood to recommend a company’s products or services in their respective marketplace. Scores can range from -100 to +100 with scores of 50 and higher considered a “best-in-class” performance level.
Questline uses insight and creativity to deliver compelling digital communications to the energy utility industry that enlighten, engage, and educate. With 20+ years of experience and 450 client partners, we’ve become the nation’s premier creator, aggregator, and analyst of energy utility customer communications content and behavioral analytics. Visit http://www.questline.com.