Woodard Cleaning & Restoration Recognized Among North America’s Best Customer Service Leaders Within the Residential Construction Industry

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GuildQuality’s 2014 Guildmaster Award Honors Woodard Cleaning & Restoration in St. Louis, Mo.

Woodard Cleaning & Restoration in St. Louis, Mo. has been presented with the 2014 Guildmaster Award from GuildQuality.
We’ve managed to top performance charts in nearly every category and outshine the average metrics achieved by our peers in the industry - and this is only the beginning.

Woodard Cleaning & Restoration, residential and commercial restoration and reconstruction professionals in St. Louis, Mo., has been awarded a 2014 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.

“Our organization thrives on continuous improvement, and client feedback is essential. We are extremely grateful for having such a dedicated team and wonderful clients,” said Dave Christoff, Woodard’s VP of Sales and Marketing.

Woodard was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.

“Since establishing our relationship with GuildQuality in 2012, we’ve managed to top performance charts in nearly every category and outshine the average metrics achieved by our peers in the industry, and this is only the beginning. We’ve recently launched our signature CX360 platform, which is specifically designed to assist our clients throughout every step of the process," Christoff said.

Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Woodard achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.

For more on the 2014 Guildmaster Award and qualifications, please visit http://www.guildquality.com/guildmaster/.

About Woodard Cleaning & Restoration

Woodard Cleaning & Restoration Services was founded in 1946 as St. Louis’ first in-home rug and carpet cleaning company, and is now the area’s largest commercial and residential cleaning company for carpet, rugs, furniture, and hard surfaces. Additionally, Woodard Cleaning & Restoration is a preferred provider of water and fire mitigation services, as well as disaster reconstruction for residential, commercial, and institutional facilities. For more information, visit Woodard’s website at woodard247.com, or call (800)466-9308.

About GuildQuality

GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit http://www.guildquality.com.

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Katie Binkholder
since: 11/2011
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