Webinar: New Software That Automates SharePoint Change Requests

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PremierPoint Solutions will hold its first webinar about ChangeBot, the company’s new SharePoint add-on that automates each step of the change-request process, on March 25 at 3 p.m. EDT.

Photo of Aaron Wood

Aaron Wood

"ChangeBot can really transform the way an organization manages change in its SharePoint infrastructure."

PremierPoint Solutions will hold its first webinar about ChangeBot, the company’s new SharePoint add-on that automates each step of the change-request process—from user request to approval to task completion—on March 25 at 3 p.m. EDT. There is no cost to attend.

The webinar, titled Automating SharePoint User Requests, will explain and demonstrate how ChangeBot provides an automated, zero-touch solution to the management and execution of user requests that would otherwise have to be handled personally by a SharePoint administrator within the organization.

“Most SharePoint users cannot provision new SharePoint sites, increase their storage quotas, activate a SharePoint feature or even change permissions. Instead, users must submit requests for these things to the SharePoint farm administrator, or, in some cases, to the organization’s help desk,” said Aaron Wood, PremierPoint Solutions’ manager of commercial software engineering and host of the webinar.

The farm administrator, he explained, must then follow whatever policies and procedures his or her company requires, and fulfill the user’s request. Once fulfilled, the administrator must notify the user that the request is complete.

According to Wood, there are some common problems that users and administrators experience with this process, including:

1.    Manual effort. In many organizations, the volume of requests, or the complexity of the requests, make this a process that requires a significant amount of hands-on manual effort.

2.    Time-consumption. It can eat up a lot of the administrator’s time – time that is frequently in short supply.

3.    Backlog pressure. As requests pile up, administrators feel pressured and “under-the-gun.”

4.    Inadequate record keeping. The process can suffer from inadequate record keeping about what change was requested, by whom, and the results of the request, as administrators are pressured to complete one change and move quickly to the next.

With ChangeBot, an approved user or site owner can select from pre-configured templates to find the exact change he or she needs. This initiates the automated process of approval and the workflow that accomplishes the task—with governance and uniformity standards automatically enforced.

“It’s not unusual for SharePoint farm administrators to be bombarded with user requests for changes to their SharePoint environment,” Wood said. “But once they have all the settings in place, ChangeBot does the rest so that they never have to touch the process again.”

ChangeBot can:

►    Allow approved users or site owners to request changes
►    Manage the approval of changes
►    Change permissions
►    Create a site collection or subsite
►    Perform any of dozens of other activities

“ChangeBot can really transform the way an organization manages change in its SharePoint infrastructure,” Wood concluded.

Click here to register for the webinar, which includes a question and answer segment. A free white paper that explains ChangeBot’s capabilities more fully is also available.

Based in Nashville, Tenn.,PremierPoint Solutions is a Microsoft Certified Partner and a nationwide leader in expert-led in-person and online public classes on SharePoint products and technologies. The company’s software division professionally develops high-quality commercial add-ons for SharePoint.
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