Customer Experience rules the globe in corporate boardrooms, but only a handful convert this strategy into real business operations. I look forward to sharing our experience & explain how BPM can simultaneously improve he ‘Big 3’ - CX, retention & upsell
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London, UK (PRWEB UK) 16 January 2015
Bizagi, the BPMS software platform provider, has announced that Old Mutual, international investment, savings, insurance and banking group will present at the 16th Process Excellence (PEX) Week 2015 (Orlando, Florida, 19-21 January).
Event sponsor Bizagi will support Lorelei Jensen, Head of Strategic Business Solutions, Old Mutual South Africa, in the Day 1 seminar, entitled Making Your Customer the Focal Point through Business Process Management. The session offers businesses a unique opportunity to hear how the FTSE 100 listed company made the step change shift from "product-based" to "customer-focused" operations through the application of front-office focused BPM platform.
Using Bizagi BPMS, Old Mutual was able to automate and streamline its customer engagement processes, presenting clients with personalized in-branch services ranging from funds and loan applications through to claims reporting.
Lorelei Jensen (pictured) comments:
"Customer Experience rules the globe in corporate boardrooms, but only a handful convert this strategy into real business operations. I look forward to sharing Old Mutual’s experience at PEX Week and explaining first-hand how BPM can simultaneously improve the ‘Big 3’ - customer experience, retention and upsell."
Bizagi (which stands for business agility) is a privately-owned company run by software entrepreneurs who are experts in Business Process Management (BPM). Over 350 global customers have selected Bizagi to model and automate their business processes which results in improved operational efficiencies, shorter time to market and business agility. Our enterprise customers gain significant competitive advantage by using Bizagi’s software to streamline mission-critical processes (cross-functional, complex and international) as well as mundane daily routines. With global headquarters in the UK, offices in Europe, USA and Latin America, Bizagi is supported by a strong implementation partner network worldwide. For more information, please visit http://www.bizagi.com.
M: +44 (0) 7539 181256