USA Officers Prevent Medical Crises

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Recently, this interdependence of professionals was demonstrated at two facilities where officers from contract security company U.S. Security Associates (USA) used their training and client-site experience to ensure patient and asset safety.

Medical facilities and hospitals today must build and rely on cohesive teams of both medical and non-medical professionals to ensure the timeliness and precision of healthcare services and related functions. Recently, this interdependence of professionals was demonstrated at two facilities where officers from contract security company U.S. Security Associates (USA) used their training and client-site experience to ensure patient and asset safety.

At a facility in Orlando, FL, Security Officer Vernon Doniphan was performing a routine patrol when he noticed a specimen that seemed out of place in its surroundings. Noticing the “RUSH” label and that the specimen was in the wrong lab, Officer Doniphan contacted the lab to confirm the correct procedure for the specimen. Then he noticed that the directions he received from the lab contradicted a warning label on the specimen. Officer Doniphan went on to contact the senior lab technician at home to ensure that the specimen was handled properly. He was right to be concerned. Following the original instructions from the lab would have destroyed the specimen.

The senior lab technician wrote to USA to say, “I am very grateful that he did not listen to this individual and instead took it upon himself to call me at home and question how to handle this specimen. Had Vernon not been as thorough - thinking outside of the box to further question how to handle this specimen - and had he not taken the initiative to call me at home - the results for this patient could have ended differently.”

At another hospital in Orlando, Security Officer Angel Perez was on post in the emergency department when a woman rushed in and told him her husband was having a heart attack in her car. Procedure called for Officer Perez to contact ER Triage, but he received no immediate reply. Recalling his training and knowledge of hospital procedure, Perez quickly announced a Rapid Response Alert over the ER page system. Within seconds, first responders were tending the patient and providing critical care. Officer Perez was recognized by the hospital’s ICU director for his potentially lifesaving actions.

USA achieves this type of synergistic relationship with clients through continuous client collaboration and ongoing training targeted to healthcare environments. Internationally recognized for its security officer training programs, USA is a two-time winner of ASTD BEST Awards from the American Society for Training and Development and is ranked among the world’s Top 125 training companies for the ninth consecutive year by Training magazine. Through USA Security Academy, the company’s in-house training division, USA offers over 600 basic and advanced security officer training courses, including many developed specifically for healthcare security officers.

ABOUT U.S. SECURITY ASSOCIATES
U.S. Security Associates (USA) is North America’s security solutions leader, with 160 locally-responsive offices providing premier national security services and global consulting and investigations. The company provides career paths for over 46,000 security professionals serving several thousand clients and a range of industries. Innovative applications of leading-edge, proprietary technology enable USA to rank annually among the world’s best training companies, meet the globally recognized ISO standard for quality management, and underscore world-class customer service with unparalleled accountability. USA’s rise as one of today’s largest security companies is a natural byproduct of these differentiators together with a commitment to investing in employee reward and development, giving back to local communities and relentlessly striving to be the best security company delivering Solutions for a Safer World®. For more information, visit http://www.ussecurityassociates.com.

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Ginger Dillard

Brian Dooling
@USAOfficer
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U.S. Security Associates
since: 01/2011
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